German Speaking Customer Support Specialist

23 hours ago

Budapest, Budapest, Hungary EPTA GROUP Full time 2,800,000 - 4,200,000 per year

Job Description
We are looking for
German-speaking Customer Support Specialists
to join our team and help us deliver exceptional service around the clock.

In this role, you will be responsible for providing outstanding customer support by
answering incoming calls and managing service requests in German
via customer portals and email—ensuring a high standard of professionalism, accuracy, and responsiveness.

You will handle the
efficient processing of jobs in our internal CMS
, coordinate the next day's technician workload, and proactively manage open cases. Your attention to detail and structured approach will help ensure
seamless operations
and support a smooth handover to the day team.

Strong collaboration and clear communication—especially in
German
—are key as you maintain relationships with customers, generate reports, and contribute to continuous service improvement.

Responsibilities
How you will make an impact:

  • Answer customer calls and emails in German, providing professional support.
  • Handle service requests via portals, ensuring timely logging and SLA compliance.
  • Enter and track requests in the internal CMS system.
  • Schedule service visits and aftersales appointments, even during night hours.
  • Coordinate technician workloads for the next day.
  • Assign and log maintenance jobs accurately.
  • Monitor and update open cases in internal and client systems.
  • Maintain strong customer relationships through clear communication.
  • Collaborate across shifts for smooth operations.
  • Communicate with subcontractors and internal teams for issue resolution.
  • Validate proof of delivery documents.
  • Generate regular and ad-hoc customer reports.

Qualifications
What makes you a perfect match:

  • Ideally 1–3 years' experience in customer service, logistics, supply chain, or operations but fresh graduates are also welcome
  • Experience in a multinational environment is a plus
  • Proficient in MS Excel and Outlook; knowledge of Salesforce or Lightfoot is a bonus
  • Near-native German (spoken & written); intermediate English required
  • Strong problem-solving and critical thinking, especially for night shifts
  • Resilient, proactive, and comfortable working outside standard hours
  • Team player with clear communication and smooth shift handover skills
  • Detail-oriented with strong accuracy and organizational skills
  • Able to multitask, prioritize, and perform well under pressure

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