Customer Success Management Specialist

SCHNEIDER ELECTRIC

is looking for a new colleague located in Budapest

for the position of: 

Customer Success Management Specialist

Schneider Electric

creates connected technologies that reshape industries, transform cities and enrich lives.  From  the  simplest  of  switches  to  complex  operational  systems,  our  technology,  software  and services improve the way our customers manage and automate their operations.

Schneider's purpose is  to  empower  all  to make  the  most  of  our  energy  and  resources,  bridging  progress  and sustainability for all:

The future is electric & digital

• and we are shaping it 

Great people make Schneider Electric a great company

and we are currently hiring for a
Customer Success Management Specialist

for our
Service Hub in Budapest to lead and support our teams in different countries.

What will you do?

• Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions.

• Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn.

• Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner

Main responsibilities:

• Serve as the
  primary point of accountability

for assigned clients for Digital recurring services.

• Advise and develop client vision, clearly define desired
  business outcomes

and create a
success plan

.

• Be in charge of
  renewal

& limit
churn

rate

• Identify possible
  pull through

opportunities (renewal, cross and upselling) with Service Bureau experts (CSH)

• Close
  opportunities

directly or liaise with Digital V2 for maximum impact

• Provide regular customer updates,
  data insights

, performance /
issue trends

(QBRs, etc.)

• Build out and track standard
  Customer Health Score

Metrics

• Build, maintain and leverage strong
  relationships

with clients and Business Decision Makers within each customer to influence
adoption

• Ensure
  data quality

of information captured in the contract for a smooth execution and renewal (eg covered installed base, internal stakeholder, customer stakeholder, connected asset …)

• Provide a
  feedback loop

on potential offer improvements, based on customer adoption & direct input

• Identify users' of SE Digital services offers & secure customer satisfaction.

• Drive
  usage

and help
accelerate customer value

for each product/service

• Ensure
  follow-up meetings

with country Sales (cover E2E opportunity process, from lead to order)

• Share and implement
  best practices

to drive up realization of outcomes

What qualifications will make you successful?

• Bachelor of Science or Engineering degree preferred
• English language knowledge
• Swedish language knowledge is an advantage
• 3-5 years of experience in customer-facing or customer-related roles
• Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities
• Proficient computer experience in Microsoft Office Products + Salesforce
• High commitment to the company's vision and values.
• Excellent analytical skills and attention to detail.
• Excellent communication skills both verbal and written.
• Effective working in a team environment.
• Customer oriented, Nurturing, Farmer Characteristics
• Deep passion for making others successful
• Dynamic & entrepreneur
• Bringing forward proposal

What we offer:

• Life & Accident insurance
• Health fund & Voluntary pension fund contribution
• Home office allowance
• Annual bonus based on performance
• Global Family Leave
• WESOP (World Employee Share Ownership Plan), the opportunity to become a shareholder in the company
• International, empowering environment with a very welcoming and friendly team
• Cafeteria and Medicover Health Insurance Package
• A company culture that encourages raising questions and ideas, to make an impact
• Real career opportunities locally & globally, lots of training opportunities
• Large visibility over other departments (Planning, Front Office, GSC Performance, etc…)
• Lots of international networking

Who will you report to?

Virtual Sales Team Manager

See what our people have to say about working for Schneider Electric:

You know about us, so let us learn about you Apply today

What qualifications will make you successful for this role?

• (fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience.

Emphasize how qualifications will support success: "Qualifications for Your Success" or "Key Qualifications for Thriving")

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.