Guest Experience Manager

4 days ago

Budapest, Budapest, Hungary Dorothea Hotel Autograph Collection Budapest Marriott International Full time 2,500,000 - 4,500,000 per year
  • Leads by example with integrity and sound decision-making
  • Builds trust and cooperation among team members
  • Supervises staff and can perform their duties when needed
  • Manages daily operations to meet customer expectations
  • Sets and prioritizes goals for efficient work execution
  • Handles complaints and resolves conflicts
  • Supports energy conservation during property inspections
  • Implements customer service programs and conducts facility inspections
  • Ensures policy and emergency procedure compliance
  • Delivers services exceeding guest expectations
  • Coaches staff and intervenes in guest/employee issues
  • Maintains visibility and interacts with guests for feedback
  • Tracks guest issues and reviews satisfaction data
  • Supports employee development and performance monitoring
  • Assists in hiring qualified team members
  • Communicates effectively across all levels
  • Solves problems and keeps teams informed
  • Maintains strong interdepartmental relationships
  • Participates in accident investigations
  • Performs front desk duties during busy periods

Job Type: Full-time

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