Night Manager

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
The St. Regis Budapest, Vaci utca 34, Budapest, Hungary, Hungary, 1052VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

About St. Regis Hotels & Resorts
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 55 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by the signature St. Regis Butler Service.

Job Summary
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES
Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.
• Monitors employee attendance and records absences/tardiness.
• Promotes teamwork and employee morale.
• Keeps employees informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all employees have complete knowledge of emergency procedures.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
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