EERS Quality Assurance Manager

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The EERS Quality Assurance Manager provides leadership and direction to the team responsible for Integration/Review of entitlement feed into Enterprise Entitlement Review System (EERS) and assist all Citigroup application teams, feed providers, business information security officers, and anyone else that may require help to feed entitlements data into Enterprise Entitlement Review System (EERS).

Responsibilities:

• The responsibilities include initial assessment, triage, research, and remediation of any issues found in the Enterprise Entitlement Review System (EERS) feed.
• Partner with IAM EERS Governance on IS governance programs and coordinating within the team to implement policy/process changes
• Understand risk and control levels for multi-functional areas for IAM supported systems/applications/tools and propose revisions where necessary.
• Readily adopt automation strategies/process enhancements wherever practical and cost efficient. Partner with peers within other Global Process Owner (GPO) teams and across Identity & Access Management to maximize operational efficiencies and effectiveness.
• Maintain a professional relationship with our business partners, colleagues and external customers through effective communications and diplomacy to guide and influence IS practices.
• Proactively engage in any new system development or major enhancements that affect EERS Integration team's services for the team to provide appropriate support and advisory.
• Provide updates to IAM leadership and our business partners through multiple channels including verbal and written media
• Proactively review EERS integration team's processes to address business impacts based on metrics review, business and IAM partner feedback or other sources to identify root causes and possible process improvements.
• Ensure strong process level governance, including monitoring and control efforts for the support provided by EERS Integrations team, in compliance with IAM Standards

Knowledge and Experience:

• 8 - 10 years of relevant experience
• Information Security
• Risk Management
• Time management to meet deadlines and communicate status with management.
• Take direction and produce results in a timely manner with minimum oversight.
• Succeed in a fast-paced environment.
• Willing to work occasional off hours to cover meetings in other parts of the world.
• General computer knowledge
• MS Excel advanced functions / power user
• Basic MS Access
• Understanding of data transmission protocols
• Citi Policy and Standards as it applies to user entitlement reviews.
• College or university degree is preferable.

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need?

Then apply to discover the true extent of your capabilities. 

#LI-AE1

Job Family Group:

Technology

Job Family:

Information Security

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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