German-Speaking Customer Support Specialist

7 hours ago

Budapest, Budapest, Hungary Cognizant Full time €30,000 - €40,000 per year

Work model: hybrid

Working hours: 24/7 or 12/5

What We Do
We are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant

For our office in Budapest, Hungary we are looking for German-Speaking Customer Support Specialist.

Responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

We Can Offer

  • Multilingual environment
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move
  • SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review

We Are Looking For You, If You

  • Possess excellent written and verbal communication skills in German and have at least upper-intermediate proficiency in English
  • Have experience in customer service; prior experience in an IT Service Desk environment is an advantage but not mandatory
  • Hold a High School diploma
  • Demonstrate a strong willingness to learn – no prior IT background required, as comprehensive training will be provided
  • Are open to working in rotating shifts (each shift is 8 hours)
  • Exhibit strong communication skills, both written and spoken
  • Have a flexible, open-minded approach and a positive "can-do" attitude

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

NM1

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