Technical Support Advisor

4 days ago

Budapest, Budapest, Hungary Grow-tech Full time 35,000 - 65,000 per year

Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in Budapest.

  • Position: Technical Support Advisor
  • Location: On-site in Galicia, or Remote from mainland Spain
  • Employment type: Full-time
  • Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

  • Communicate effectively with customers, providing clear and professional support.
  • Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
  • Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
  • Apply logical and critical thinking to analyze problems and identify effective solutions.
  • Collaborate with internal teams to escalate and resolve complex technical issues when needed.

REQUIREMENTS:

  • Native or fluent-level proficiency in English (ie C1), plus working knowledge of at least one of the following languages: Italian, Polish, Spanish, or Portuguese (C1).
  • Education or hands-on experience in IT, particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems.
  • Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically.
  • Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.

OFFER:

  • Full-time (39 hours) contract, Monday to Friday
  • Dynamic and multicultural work environment.
  • Strong focus on work-life balance.
  • Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
  • Office-based position, or the option to work remotely from anywhere in Spain.
  • Guidance and tools to reach career potential

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