B2B After-Sales Technical Support Specialist

5 days ago

Budapest, Budapest, Hungary transcosmos (TCIS) Full time €35,000 - €50,000 per year

Support smarter mobility — and help business partners ride further, faster.
Join our brand-new team supporting a premium global e-mobility brand. This is your chance to be at the heart of innovation, where technology meets performance — and great service powers everything.

In this B2B-focused role, you'll be the go-to contact for our client's dealers and service partners across Europe. From resolving technical queries and coordinating parts logistics to delivering training and maintaining service excellence — you'll play a key role in ensuring smooth, efficient after-sales support across multiple markets.

  • Provide technical support to dealers via phone, email, and ticketing tools;
  • Troubleshoot issues, track spare parts, and monitor exceptional shipments;
  • Ensure cases are resolved within SLA and clearly documented;
  • Escalate complex issues and collaborate with internal teams (warranty, logistics, finance);
  • Translate training materials and deliver remote and on-site training for partners;
  • Support in reporting, reconciliation, and periodic settlements;
  • Maintain high standards in compliance, data security, and customer satisfaction.

Requirements

  • High school diploma or equivalent;
  • Previous experience in a BPO and/or Customer Service and/pr technical account;
  • Fluent or native in English and and fluent in French;
  • Customer-first mindset with strong communication and organizational skills;
  • A knack for problem-solving and technical thinking;
  • Basic understanding of IT (MS Office, WLAN, troubleshooting, CRM/ticketing systems);
  • Team spirit, accountability, and a structured work style;
  • Experience in the e-bike, cycling, or mobility industry is a big plus.

Benefits

  • A full-time, long-term opportunity with a global CX leader;
  • Competitive salary and benefits (incl. cafeteria);
  • Paid onboarding and continuous learning;
  • Supportive, multilingual team environment;
  • Career growth opportunities in a rapidly expanding support center;
  • Modern office space and tools designed for collaboration and success.

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