German Speaking Customer Support Intern-Night Shift

4 days ago

Budapest, Budapest, Hungary EPTA Full time 1,400,000 - 3,200,000 per year
Description

Join our dynamic and international team as a German Speaking Customer Service Support Intern, where you'll play a key role in ensuring smooth service delivery and exceptional customer experiences. This role offers valuable hands-on experience, career growth opportunities, and a collaborative environment tailored for motivated students.

Responsibilities:

  • Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience.
  • Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance and logging within defined service-level agreements.
  • Efficiently process all incoming work orders into the internal CMS, including standard and out-of-hours requests, to support seamless service delivery and comprehensive tracking.
  • Create and manage after-sales cases, coordinating and scheduling service appointments to maximize customer satisfaction and operational efficiency.
  • Verify and maintain accurate proof of delivery documentation, upholding stringent accountability and data integrity standards.
  • As needed, support the team with various ad hoc administrative and operational tasks, demonstrating flexibility and a proactive approach to problem-solving.

Qualifications:

  • Active student status for at least one more year at a Hungarian institution
  • Fluent, confident, and stable German language skills (spoken and written) is a must. - especially in spoken interactions. 
  • Intermediate English proficiency in both written and spoken communication is also required.
  • Minimum availability of 20 hours per week, from Monday to Friday.
  • Willingness and ability to work night shifts is required – working hours are from 10:00 PM to 6:00 AM
  • Relevant experience is considered as an advantage.
  • Hybrid work model preferred – 50–50% office-based and remote work.

Why join us?

  • Competitive Compensation - Enjoy a gross hourly wage of 2,061 HUF, plus a 15% bonus to compensate for night shifts, recognizing your valuable contribution and dedication.
  • Career Development & Learning - We're committed to your growth — gain hands-on experience, expand your skill set, and take advantage of continuous learning opportunities in a supportive environment.
  • International Exposure - Be part of a growing international organization with strong Italian roots, where cross-cultural collaboration and global best practices are part of our everyday work.
  • Dynamic & Supportive Team - Work in a friendly, fast-paced environment that values teamwork, innovation, and open communication.
  • Room for Advancement - As our organization expands, so do your opportunities — grow with us and build a career, not just a job.
  • Make a Difference - Your work will have a direct impact on customer satisfaction and company success — your role matters here.

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