Customer Success Specialist
4 days ago
Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar.
We build advanced visual AI — developed by a top-notch machine learning team — to recognize food and retail items instantly. No barcodes, no manual scanning. Just place your items and tap to pay — it's that simple. The result: a magical experience that improves everyday lives by saving time standing in checkout lines.
But this isn't just exceptional tech: We are a tight-knit team of curious, passionate and ambitious builders who take pride in our craft and value trust in everything we do. If you're looking to join a rocket ship and help redefine the future of AI-powered checkout, we'd love to meet you
Role at a glance
We are seeking a dedicated Customer Success Specialist to join Deligo's Operations experts, primarily working night shifts to support our US customers. As a member of the team, you will provide expert assistance to our customers during evening and overnight hours, ensuring seamless operation and satisfaction with our product.
How you'll make a difference
- Provide customer support via different interfaces like live chat and email
- Lead and deliver new location's deployments
- Diagnose and troubleshoot issues, escalate is required
- Assist customer with setup and configuration
- Document and track customer interactions and solutions
- Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities
- Improve our AI success results through data analysis and enhancement
- Contribute to knowledge base articles and support documentation
What makes you a great fit
- Proven experience in IT, customer or sales support roles
- Strong English language skills
- Willingness to work flexibly, as we cover 8:00–2:00 in shifts (8:00–16:00 / 10:00–18:00 / 18:00–02:00), with this role primarily supporting the night shift (18:00–02:00), including additional compensation for night work and benefits
- Technical savviness to tackle tricky issues
- Willingness to travel (around 20% of the time to our clients, mainly across EU and UK)
- This is a mostly office-based position, with your core working hours spent in our Budapest HQ
- Strong problem solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Bonus
- Experience working in a fast paced, startup or scaleup environment
- German or French language skill
Why join us
- Opportunity to join at an early stage, making a visible impact in a fast-scaling startup
- Real influence on how our products and processes evolve, with freedom to innovate
- A collaborative, creative, and transparent culture where contributions are recognized
- A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events
- High-tech equipment
- Flexible working hours and hybrid approach
- Competitive salary
Details
- Start:
As soon as you are ready - Location:
Budapest - we operate with an office-first approach, typically requiring 3-4 days per week in-office - Contract:
Permanent - Compensation:
Competitive package based on experience
We're looking forward to receiving your application
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