Senior Service Documentation Specialist

Join Nilfisk and Help Shape the Future of Service Excellence
Are you passionate about creating clear, impactful technical documentation that empowers service teams and enhances customer satisfaction?

At Nilfisk, we're looking for a
Senior Service Documentation Specialist
to join our Parts Management & Technical Support department.

This is your opportunity to be part of a global leader in professional cleaning equipment, where innovation, collaboration, and continuous improvement are at the heart of everything we do.

Job Purpose
The Senior Service Documentation Specialist is responsible for creating, managing, and maintaining high-quality service documentation, including service documentations as exploded view drawings and part lists, technical bulletins, and troubleshooting guides. This role ensures that all documentation is accurate, clear, and compliant with company standards and industry regulations, supporting internal and external service teams and enhancing customer satisfaction.

Key Accountabilities / Responsibilities

• Participate in development projects and create and maintain service documentation, maintenance procedures, and technical bulletins.
• Collaborate with engineering, product development, and service teams to gather and verify technical information.
• Ensure documentation meets internal standards, regulatory requirements, and safety guidelines.
• Manage document lifecycle, including version control and engineering change updates.
• Implement structured authoring practices and maintain content in documentation systems.
• Support digital documentation initiatives, including interactive and online manuals.
• Conduct quality reviews and audits of documentation for accuracy and usability.

Key Success Factors

• Delivery of accurate, user-friendly documentation on time in development projects
• Compliance with industry standards and safety regulations.
• Positive feedback from internal stakeholders and end-users.
• Effective collaboration across departments.
• Continuous improvement in documentation processes and tools.
• Participate in improvements projects such as new software, tools, processes, and way of working

Required Minimum Qualifications

• Bachelor's degree in Technical Communication, Engineering, or related field (or equivalent experience).
• Experience in technical writing or service documentation.
• Proficiency in documentation tools as content management systems.
• Familiarity with structured authoring and illustration tools.
• Ability to interpret engineering drawings and technical data.

Competency

• Fluency in English (written and spoken)
• Team player - You enjoy working with diverse people around the globe.
• Do-er, you are biased toward action and embrace an agile way of working.
• Technical insight/flair
• Good command of MS Office (Excel in particular)
• Systematic, structured and ability to handle large data quantities.
• Handle simultaneous tasks without losing the overview.
• Customer service minded.
• Process oriented.
• Effective collaboration/communication in a global context.
• Basic Knowledge MRP and engineering system. Preferable but not required SAP and PTC tools like PDMLink.

Ready to Make an Impact?
If you're excited about driving documentation excellence and want to be part of a company that values innovation, teamwork, and customer focus, we'd love to hear from you.

Apply today and help us deliver world-class service experiences at Nilfisk

Let's create a cleaner future together
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for
a cleaner future
?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

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