Regional HR Service Manager

5 days ago

Budapest, Budapest, Hungary Wipro Full time €40,000 - €60,000 per year

As part of the new design, Global HR Service Delivery will be supported by a regional service management layer (in Asia, and likely also in Europe).

The primary objective of the Regional Service Manager is to ensure reliable and efficient HR IT services that are continually improving, and that enhances employee experiences, enables efficient HR processes and provides best value to our HR clients.

1 year fixed term contract to begin with

Key Responsibilities:

  • Will be responsible for managing the IT services for the respective region, delivered by global HR teams and/or regional teams (internally and externally)
  • Track, measure and improve key service metrics/KPIs:
  • Tickets within Application SLAs / KPIs
  • USAT / CSAT for the target customer population.
  • Efficiency of services, such as first time right, cycle times, and similar KPIs
  • Will be responsible for key customer population comprising FC employees, HR Shared service Center (SSC) associates, Opco HR.
  • Will be co-own & manage the roadmap for local services/applications with RFC product owners, which might also include small projects to convert to global standard services.
  • Will be expected to perform supplier management on behalf FC for regional services/applications, as well as financial management.
  • Will be reporting to FC Global Service manager and working closely with RFC product owners (regionally and globally).
  • Focuses pro-active approach to continually improving the services.

Mandatory Skill Requirements and Experience:

  • 8 to 10 years of experience in service delivery management. Ideally within HR processes areas with SAP Successfactors as platform.
  • Shall have good practical understanding of ITSM principles & ITIL framework.
  • Should be self-driven & shall exhibit leadership skills.
  • Shall have strong communication skills to enable effective management of stakeholders / clients in a complex/matrixed organization.
  • Proficient with MS office tools.

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