Customer Success Specialist

2 days ago

Budapest, Budapest, Hungary MP Solutions Full time $30,000 - $60,000 per year

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Tasks:

  • Manage day-to-day client relationships and ensure long-term satisfaction and engagement
  • Handle contract-related processes: renewals, amendments, terminations, and service adjustments (add/remove services)
  • Support billing- and agreement-related administration
  • Make outbound calls to follow up with clients, conduct satisfaction checks, and strengthen engagement
  • Receive inbound calls to address customer concerns, questions, and issues with professionalism and empathy
  • Perform administrative tasks with accuracy and attention to detail
  • Collaborate with the Customer Success and Account Management teams to drive retention and service excellence
Requirements
  • 2–3 years of experience in account management, contract handling, or customer success roles
  • Strong communication skills and a customer-first mindset
  • Confident English skills (minimum B2 level – main working language)
  • Additional fluent language: German/Dutch/Portugal/Italian/French/Spanish (minimum strong B2 level)
  • Sales-oriented attitude and enthusiasm for building long-term client relationships
  • Organized, proactive, and comfortable working independently in a remote setup
  • Flexibility to work across administrative, outbound, or inbound functions depending on team needs
Benefits
  • Stable, international work environment with a supportive team culture
  • Onsite role in Budapest or Debrecen
  • Continuous professional development and language training opportunities
  • Competitive compensation package
  • Cafeteria: net monthly 28,000 HUF SZÉP card allowance
  • Opportunity to work with innovative products and technologies in a dynamic industry

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