Payroll Service Specialist

The Payroll Service Sepcialist is responsible for engaging and supporting their team in all day to day payroll processing and reporting activities for their team. The service manager will ensure that payroll is processed timely and accurately using the agreed upon standards and client requirements. You will need to perform active management, understand the levels of progress and need for development for each individual while recognizing how the team's activities fit into the larger picture of payroll operations throughout the company. As the service manager you are expected to display decision-making skills that support all company and payroll policies while maintaining a professional environment for all team members.

Key responsibilities:

Support the associates and specialists on their team to be able to independently process payroll

Ensure that the Payroll calendar is followed and understand standard and client specific payroll reports

Effectively manage and monitor ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines

Effectively manage and monitor all client SLAs using the appropriate tools

Manage and Identify deviations from the contractually defined standard scope

Understand standard and client specific payroll reports reporting needs as required by the customer contract and scope of service

Ability to recognize and deal appropriately with sensitive and confidential information

Support and adhere to all security compliance procedures while managing security incidents as per the defined process

Experience:

Fluent English

Good understanding of MS Office tools such as Excel, Word, and PowerPoint

2-3 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate

HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Payroll certifications

Experience managing small-medium scale projects

Flexibility to support a global and fast paced environment

Excellent written and verbal skills

Self-motivated and a willingness to learn

What we offer:

Remote work

Interesting career development opportunities within company

Language courses bailout and language allowances

Private medical care in Lux Med

Access to MyBenefit platform (including MultiSport card)

Group life insurance

At Strada, o ur values guide everything we do:

Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.

Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.

Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks , where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

S trada is dedicated to fostering a diverse, equitable , and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting the ir recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .