Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

We have an exciting new role to join our team as a Software Engineer, Backend Java, based from Budapest, Hungary.

As a Software Development Engineer at Genesys, you'll be responsible for helping to design and develop cutting edge software that utilizes journey analytics to help companies uncover insights and provide greater customer experience.

You will be part of a distributed agile team of developers, QA engineers and product managers who thrive on solving hard technical problems involving massive amount of data to provide the industry's best customer journey analytics platform.

Our team is responsible for the whole lifecycle of the product, starting with being involved in product planning, through architecture design, implementation, deployment and operation. With this autonomy comes great responsibility. To make this work, we expect everyone on the team to understand the impact their changes might have on other teams and the Genesys Cloud platform as a whole and to consider all aspects of software design on a daily basis.

What's in it for you?

• Experienced and enthusiastic colleagues on 3 continents, who share a passion for building the best software, the best team, and the best customer experience. 

• Challenges of working with data at petabyte-scale. You will have the opportunity to solve the kind of problems that only occur with billions of data points and cutting-edge technology.

• Responsibility as the backend engineering team is key to the success of the product. We are responsible for processing and querying billions of unique data points, to allow users to access it and analyze it.

• Hybrid working environment with a fancy office in downtown Budapest and the possibility to work from home.

What do you need to be successful? 

• Degree in Computer Science or Computer Engineering, or equivalent experience 

• Minimum 2+ years of Java development experience 

• Experience in AWS. We mainly use Lambda, SQS, DynamoDB, EMR Serverless (Spark) services among others.

• Good understanding of Linux 

• Experience in microservice design and implementation including API design and implementation.

• Attention to details. Tendency to double check what you are doing 

• Readiness to learn new technologies 

• Proficient English communication skills, verbal and written is a must.

​Additionally, experience in the following is welcomed: 

• Good understanding of different test strategies (unit test, integration test, non-functional testing, etc)

• Infra as code tools (CloudFormation, Terraform)

• Understanding of CI/CD processes 

• Experience with OpenAPI / Swagger.

• Any development experience in Python

#LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.