Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Cloud Software Engineer is a highly skilled software development professional who plays a pivotal role in advancing the Genesys Cloud platform. In this position, you'll collaborate closely with product managers, engineers, and teams across the organization to drive the evolution of our technology. The team's mission is to deliver a secure, resilient, feature-rich foundation that powers the larger Genesys Cloud contact center solution. Specifically, you will contribute to a microservice responsible for intelligently routing conversations to agents, a critical component of the customer experience.

This isn't a role filled with hand-waving or endless meetings; it's hands-on, code-focused work. But it's also not about mindlessly writing lines of code or chasing arbitrary deadlines. At Genesys, we prioritize quality over speed and value thoughtful engineering. We foster a culture of empathy that extends to our engineers, empowering you to explore, learn, innovate, and grow; not just deliver on a timeline.

You thrive in a globally distributed team of passionate, collaborative engineers. You enjoy partnering with peers across product management, customer support, DevOps, and QA to design, build, and deliver a world-class contact center solution used by customers around the globe; including some of the most recognizable brands. You are curious, proactive, self-sufficient, and approachable. You take pride in writing clean, maintainable code, researching best practices, and nailing the details that make great software exceptional.

Your work will have a direct and visible impact in a fast-growing organization that's redefining customer engagement. You'll enjoy competitive compensation, a comprehensive benefits package, and a flexible, open time-off structure. At Genesys, you'll be celebrated for your individuality and welcomed into the One Genesys culture; where your skills can flourish without compromising your work-life balance.

• Collaborate with product and project management to design and implement new features

• Address bugs, technical debt, and continuous improvements within an evolving codebase

• Review and provide feedback on teammates' code to promote quality and consistency

• Stay current on platform-wide changes and incorporate best practices as needed

• Participate in an on-call rotation, helping ensure the reliability and availability of critical services (a responsibility we work hard to minimize)

• Bachelor's degree in Computer Science or a related field

• 2+ years of software development experience in Java or a similar language

• Self-driven, proactive, and comfortable working asynchronously in a distributed environment

• Strong analytical skills and an ability to deconstruct complex problems into elegant solutions

• Energized by building systems that are used at scale

• Excellent problem-solving, critical-thinking, and communication skills

• Committed to designing software with maintainability, testability, monitorability, and automation in mind

• Proficient with distributed version control systems such as Git, and understand the distinction between Git and GitHub

• Bonus: Experience with microservice architectures, cloud-based development (e.g., AWS), NoSQL databases, distributed event streaming (e.g., Kafka), and RESTful API design

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.