Business Performance Manager

2 days ago

Debrecen, Hajdú-Bihar, Hungary Deutsche Telekom IT Solutions HU Full time 2,500,000 - 5,000,000 per year

Company Description
Ranked as Hungary's most attractive employer in 2025 (according to Randstad's representative survey),
Deutsche Telekom IT Solutions
is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

  • Customer service consulting
  • Establishing the standard Change Management process for the customer, in order to be service-ready, in the sense of business enabling
  • Supporting the tool solution (ITSM) for the Request and Change processes
  • Supporting the automation solutions for the implementation of the customer requests
  • Creating the relevant Change templates in the tool for the automation solution
  • Accompanying the established automation solutions and supporting with any necessary adjustments in the templates/process
  • Consulting with the customer / automation stakeholders to find the best solutions for the different use cases
  • Supporting the overall onboarding procedure for the customer
  • Constantly monitoring and tracking the progress and quality of the established proces
  • Inititating improvement measures for the involved processes

Qualifications

  • Good IT knowledge and understanding
  • Structured analytic and working skills
  • Confident communication skills with strong customer focus
  • Good skills in consulting & establishing a process along customer needs and TSI standards
  • Change management experience
  • Interest in automation solutions
  • German (C1) and English (B2) language skills
  • Experience with customers in the Health area is an advantage

Additional Information

  • Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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