Client Services Manager

3 days ago

Budapest, Budapest, Hungary Support Services Group- Hungary Full time €45,000 - €70,000 per year

Support Services Group is one of the 
global leaders in

customer experience solutions, with over 
20 years of

industry expertise and over 
25 contact centers worldwide

, including three in Hungary.

We support top brands across industries like 
automotive, banking, insurance, energy, retail and more

.

As a 
Client Services Manager
, you will play a key role in managing client relationships, overseeing daily operations, and coordinating across teams to deliver consistently high‑quality service. This position offers a flexible work environment, including the option to work from home.

Key Responsibilities

  • Maintain regular communication with assigned clients through meetings and feedback management
  • Monitor service performance (SLAs, quality, response times, issue resolution) on an ongoing basis
  • Collaborate with internal teams (Operations, Management, IT, HR) to resolve client issues promptly
  • Prepare and present performance reports and analyses to clients
  • Coordinate smooth onboarding processes for new clients
  • Develop improvement proposals based on client feedback
  • Handle and follow up on critical situations and escalations
  • Document client requirements, communications, and changes

You are an ideal candidate if:

  • You bring at least 3 years of experience in client relationship management, service process oversight, or B2B environments
  • You have advanced (C1) English proficiency, both spoken and written, suitable for negotiations and reporting
  • You hold a university degree in business, communications, or management
  • You have proven expertise in managing service processes, monitoring SLAs, evaluating KPIs, and solving complex issues
  • Experience in customer service, call centers, or large-scale corporate operations is a plus
  • You are confident in using CRM systems and Microsoft Office (Excel, PowerPoint)
  • You demonstrate excellent communication and negotiation skills, aligning diverse interests across clients, operations, and management
  • You maintain a strong client-oriented mindset and proactively contribute solutions to team success
  • You possess solid analytical skills to interpret data, identify trends, and draw business conclusions
  • You work calmly, independently, and responsibly, while collaborating effectively in a team environment
  • You can remain flexible and available outside regular working hours to handle client escalations

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