German-speaking HR Associate – Sick Leave Administration

An exciting opportunity to join our client's team at a pioneering global automotive company. We are looking for a German-speaking HR Associate – Sick Leave Administration to join this organization.

Main objectives

Managing sick leave applications for German employees, ensuring seamless transactional processes and delivering exceptional customer experiences through HR Contact Center case management technology.

Responsibilities

• Accurately processing sick leave applications into SAP system in a timely manner, ensuring compliance with German labor laws and regulations regarding sick leave.
• Understanding the customer's questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.
• Generating reports on sick leave usage and clarifications.
• Documenting all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application.
• Meeting and striving to exceed HR Contact Center Key Performance Indicators (KPIs).
• Increasing HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality.
• Escalating customer requests in a timely manner when additional research or analysis is necessary.
• Managing control through the transactions audit process.
• Addressing process ambiguity and associated risks proactively.
• Identifying process gaps and involving responsible teams to find a solution together.
• Initiating process improvement projects to release capacity for the incoming new processes.
• Any other duties as required by the line manager.
• Mastering high-level process understanding of all teams and connections; initiating information flow between teams.

Requirements

• Desirable Bachelor's Degree preferably in Human Resources, Business Administration, or other related fields.
• 0-3 years of customer service experience, data processing or HR experience preferred.
• Excellent attention to detail when handling employee data and sick leave records.
• Strong Understanding and Interpretation of German Labor Laws and Operating Agreements related to sick leave.
• Proficiency in HR Systems and Tools such as MS Excel for data management and reporting, and experience with SAP for timekeeping and HR administration.
• Commitment to delivering a seamless and positive customer experience through case management technology.
• Capability to consistently follow established operational documentation and transactional processes.
• Ability to identify unusual calling events or frequent customer issues and suggest process, procedure and training improvement opportunities.
• Ability to communicate effectively through written and oral communication and consistently deliver high quality customer service.
• Speaking English and German fluently, supporting the business on a daily basis in both languages.

Certifications

• No certifications required

In addition to the salary, the company offers the following benefits

Cafeteria benefits package

Diverse discounts

What is RSight

RSight is a next-generation recruitment solution, committed to the values of fairness, transparency, and human-centric hiring. RSight aims to redefine recruitment—putting people and potential at the heart of every opportunity.

Equal opportunity employer

RSight is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, including those with diverse backgrounds and those with disabilities, to apply.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.