French Speaking Customer Support Specialist

23 hours ago

Budapest, Budapest, Hungary EPTA Full time


Epta International BSC is a global leader in commercial refrigeration solutions, committed to providing cutting-edge, sustainable products and exceptional customer service. As part of our mission to deliver premium aftersales support, we are dedicated to continuous improvement and customer satisfaction. 

We are looking for French-speaking Customer Support Specialists to join our team and help us deliver exceptional service around the clock.



Responsibilities

How you will make an impact:

  • Answer customer calls and emails in French, providing professional support.
  • Handle service requests via portals, ensuring timely logging and SLA compliance.
  • Enter and track requests in the internal CMS system.
  • Schedule service visits and aftersales appointments, even during night hours.
  • Coordinate technician workloads for the next day.
  • Assign and log maintenance jobs accurately.
  • Monitor and update open cases in internal and client systems.
  • Maintain strong customer relationships through clear communication.
  • Collaborate across shifts for smooth operations.
  • Communicate with subcontractors and internal teams for issue resolution.
  • Validate proof of delivery documents.
  • Generate regular and ad-hoc customer reports.


Qualifications

What makes you a perfect match:

  • Ideally 1–3 years' experience in customer service, logistics, supply chain, or operations but fresh graduates are also welcome
  • Experience in a multinational environment is a plus
  • Proficient in MS Excel and Outlook; knowledge of Salesforce or Lightfoot is a bonus
  • fluent French(spoken & written); intermediate English required
  • Strong problem-solving and critical thinking, especially for night shifts
  • Resilient, proactive, and comfortable working outside standard hours
  • Team player with clear communication and smooth shift handover skills
  • Detail-oriented with strong accuracy and organizational skills
  • Able to multitask, prioritize, and perform well under pressure

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