Order Management Specialist

Job Description Summary

As the Order Management Specialist, you will be joining a dynamic environment as part of the Solutions for Enterprise Imaging (SEI) Order Management team. In this role, you will have an opportunity to work alongside order management and customer service professionals within various fields related to the execution of customer orders. You will be responsible for activities and processes that help the sales organization achieve business objectives. You will execute within a well-defined sales/commercial framework There is latitude to rearrange the sequence to complete task/duties based on changing work situations. You may be responsible for supporting targeted clients, stable regions, and/or small sales territories.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Please, note that this is role is a 1,5 year-long fixed term contract for maternity cover.

Job Description

Roles and Responsibilities

In this role your responsibilities will include (but are not limited to):

Validating and booking customer orders with accuracy and according to compliance requirements;
Managing open orders backlog to ensure timely fulfillment, delivery, invoicing, and closure;
Communicating and collaborating with different stakeholders, both internal and external, in various functions (commercial team, manufacturing, finance, logistics, warehouse, controllership, transportation companies etc.);
Identifying and escalating order execution risks and issues ;
Processing Returns and Out Of Box Failures;
Ordering demo inventory in support of Commercial Sales;
Creating and updating Work Instructions and Job Aids;
Handling customers' inquiries;
Managing customer disputes and credit;
Developing conceptual knowledge of own discipline. Developing knowledge of own sales territory, product lines, markets, sales processes, or customer groups. May include support roles with specialized expertise or technical knowledge in broad area;
Applying general knowledge of business developed through education or past experience. Understanding how work of own team contributes to the area;
Resolving issues using established procedures. Consulting supervisor or more senior team members for issues outside of defined instructions/parameters;
Supporting sourcing and replenishment activities for order fulfilment of Purchase to Stock materials;
Working in compliance with the documented quality system and reporting any anomalies;
Coordinating shipments with forwarders;
Managing customs formalities.

Required Qualifications

Bachelor's degree in Business/Logistics from an accredited university or college (or a high school diploma with relevant experience), or proven experience in project management or order management;
Effective time management and organizational skills; able to balance multiple priorities;
Excellent interpersonal, verbal and written communications skills;
Fluent in English (both written and spoken); any additional European language - especially Italian - is an asset;
Basic experience in Sales & Client Management Support;
Previous experience with ERP systems (Oracle, SAP etc.);
Strong work ethic and ability to work well both independently and within a team.

Desired Characteristics

Ability to exercise independent judgment consistent with department guidelines;
Previous experience using independent thought processes to plan ahead, process information, maintain workflow and anticipate future needs of the stakeholders;
Good understanding of the Solutions for Enterprise Imaging sales operations process and product portfolio;
Knowledge of Order Entry and approval processes through process/project management tools (Oracle, eOM, PEGA);
Strong organizational skills with high attention to detail;
Proficiency in PowerPoint, Word, Excel and Outlook, with an ability to learn new systems.

About Us

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Additional Information

Relocation Assistance Provided: No
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