Senior Meetings and Events Operations Manager

The position assists in the execution of all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the Hotel's target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the Hotel's target customer and property employees and provides a return on investment.

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Tasks & Involvements:

Encourages team to introduce ideas to enable property to remain competitive.

Drives the team in analysing new products, pricing and services of competition, including regular documented market intelligence meetings and reports.

Reviews scheduled events and troubleshoots potential challenges/conflicts.

Oversees the event planning team and their performance: Proposals, Function Sheets, Floorplans

Uses every possibility to generate incremental revenue and deliver excellent guest service.

Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Consults with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.

Controls and monitors organization of the accommodation and event requirements (conference services, food & beverage, technical queries, offsite catering) of the contracted MICE and Local Events including preliminary reconciliations and cooperation onsite during the event.

Monitors and controls handover of the contracted MICE and LOCAL groups from the active sales team following the handover checklist.

Participates at the F&B – Sales handover meeting, ensures that Team explains of all relevant details of the group with special emphasize on all points that are different from our regular procedures.

Supervision of the contracted details of the conference in Opera after the handover of the group, such as conference spaces, DDR, room rentals, F&B resources.

Monitors all communication with the client regarding the room block (i.e. current and expected room numbers, cancellation periods, release dates, guaranteed room numbers).

Ensures that proper payment method is communicated to all concerned departments.

Monitors and controls procurement of all accommodation related queries such as room types, contracted complimentary services, upgrades, room amenities, porterage, early arrivals, late check-outs, administration in Opera.

Ensures supervision the preparation of menu cards, buffet cards, name cards and signages (updating digital signages) after checking with the kitchen and considering the on-the-spot requests of the guests.

Takes part in forecast process about the MICE/ LOCAL Banqueting revenue.

Ensures proper coordination of all conference deliveries according to the standards and in full compliance with the contract.

Monitors handling of post-event tasks after the departure of the group (billing, customer satisfaction survey, enquiring about future events).

Organizes VIP's arrivals, welcomes and provides them with assistance during their stay upon needs according to the Hotel standards and to meet guest satisfaction.

Builds effective working relationships with the operational departments of the hotel and with the representative of the hotel's official technical supplier.

Monitors and administrates the expected MICE and LOCAL F&B revenue on a weekly basis.

Constantly trains and encourages team to upsell F&B products and services additionally on the contracted ones in order to increase F&B revenue.

Trains and supervises the team in conducting creative, customer-focused site inspections.

Assists the Team and Finance department in follow up communication with the client in case of delay in deposit payments based on the information provided by the finance department. Involving hotel management for further instructions in case the deposit payment does not reach the hotel until 3 days prior to the group arrival.

Full knowledge of the hotel products including the current Banquet kit, the Sales and Food and Beverage promotions, the loyalty programme and the Spa services. Recommendation of the above to clients and guests.

Support the C&E sales executives in negotiations, forecasting and problem solving.

Monitors preparation and distribution of the MICE and LOCAL Function Sheet on a weekly basis, aiming to complete the task by the previous Wednesday of the group's arrival.

Ensures proper handling of the internal events (with an approved internal event request form), administration in Opera, preparation and distribution of the Function Sheets.

Drives organization and conduction of the pre-conference meetings. Be present at pre-conference meetings for VIP events as well as for MICE groups with over 300 RN .

Ensures that the team monitors of all changes during the group's stay and informing all relevant departments as well as updates relevant changes in Opera. Continuous monitoring of customer satisfaction.

Supporting C&E operation team in billing (Micros).

Full knowledge and adherence of events @ corinthia promises.

Representation of the hotel at meetings and other events.

Represents all Corinthia Hotel Budapest values (understanding, precision, authenticity, passion) with her/him attitude and performance.

Controls a weekly roster and overtime for the C&E Sales Executives and Event Assistant.

Assists in banqueting kit menu planning and pricing.

Monitoring gaps between the different events and find the upselling possibilities.

Measures performance of the C&E sales team.

Identify need periods and undertake comprehensive program of sales activity to secure new and adhoc business minimizing the impact of low activity periods.

Assist in development and solicitation of Banquet and event package plans and aimed at conference business and encourage repeat business.

Executes other related tasks assigned by his/her Manager.

The Ideal Profile:

At least 2 years' experience in the hospitality in Meeting & Events field preferably in a 5-star conference hotel

College/University degree in relevant field

Proficient command of English and Hungarian languages

Initiative and Customer service oriented

Professional self & corporate representation

Good organization, planning and time management skills

Benefits:

Competitive salary with service charge and cafeteria

Complimentary meals in the staff canteen on duty

Private healthcare insurance

Uniform with laundry service

International Corinthia discounts

Luxury work environment

Employment recognition awards & events

Please attach your professional CV in English to your application.

CORINTHIA BUDAPEST, HUNGARY