Service Transition Specialist

3 days ago

Budapest, Budapest, Hungary MP Solutions Full time 40,000 - 80,000 per year
  • The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
  • 1. Process Execution & Monitoring:
  • Coordinate alignment of service transition process dependencies, requirements and communications need.
  • Support planning and coordination of service transition activities (incl. Release and Test Management).
  • Support service readiness achievement and realization of transition milestones.
  • 2. Documentation & Reporting:
  • Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
  • Create reports on transition performance.
  • Assist in preparing materials for internal reviews and overview across project, changes and releases.
  • 3. Quality Assurance Support:
  • Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
  • Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
  • Support training initiatives to promote adherence to quality standards.
  • 4. Continuous Improvement:
  • Track improvement initiatives within the organization in order to assure alignment with strategic objectives
  • Gather feedback from stakeholders to identify opportunities for process optimization.
  • Support the implementation of process changes and quality improvements.
Requirements
  • Education: Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience).
  • Experience: 4-5 years in IT operations, process management, or quality assurance roles.
  • Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
  • Skills: Good organizational skills with attention to detail.
  • Good understanding of IT process and quality management principles.
  • Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
  • Effective written and verbal communication skills both in English and Hungarian
  • Ability to work collaboratively across teams and prioritize tasks effectively.
  • Success Metrics
  • Up-to-date and informative documentation of transition initiatives.
  • Accurate and well-maintained process supporting documentation and reporting.
  • Successful support in mediation and maintenance of the process requirements.
  • Reduced process inefficiencies and improved stakeholder satisfaction.
  • This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.
Benefits
  • Take over an important and challenging role with high visibility
  • Gain insight into the defense and automotive industry
  • Make use of the broad network with over great colleagues at our company
  • Benefit from various professional trainings and events
  • Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
    • Written and verbal communication skills in German is an advantage

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