Internal IT Engineer

Job title: Internal IT Engineer

Job Details

Hours: Full Time

Location: Fully remote. This opportunity is open to you if you can legally work remotely from one of our home countries in the UK, Sweden, Malta, Hungary, Spain, or Poland

Contract: Permanent

At Play'n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary.

From the GO

At Play'n GO our purpose is to entertain. Our pleasure is in working with people ready to make a difference that lasts. We are pioneers. We were the first entertainment supplier to recognise the potential of gaming on the GO and create the innovative mobile games which supercharged our industry and inspired our name. Today, Play'n GO is the leading gaming entertainment supplier to casinos in regulated markets the world over. And we are still growing.

With growth comes opportunity. This could be yours. Are you ready to help us face challenges and find solutions that get us both to the next level of excellence?

What the role entails

As an Internal IT Engineer, you will play a key role in delivering secure, reliable, and user-focused IT services across the organisation. You will support employees with technical issues, manage devices and access, and contribute to the continuous improvement of internal IT operations. This role is ideal for someone who enjoys solving problems, working with people, and maintaining high standards of operational excellence.

Some of the key responsibilities of our Internal IT Engineer will be:

• Provision and manage end-user devices using modern endpoint management platforms.
• Support onboarding and offboarding processes, including account setup and hardware configuration.
• Administer user access and permissions across identity and collaboration systems.
• Respond to service requests and incidents through the IT service management platform.
• Provide remote and in-person technical support to employees across multiple platforms.
• Maintain internal documentation and contribute to user training and onboarding sessions.
• Monitor system health and performance, and escalate issues as needed.
• Participate in incident response and ensure compliance with IT security policies.
• Coordinate hardware recovery and secure data handling during offboarding.
• Assist with onboarding and managing mobile devices across the organisation.

For you, this is more than an Internal IT Engineer role in game development. This is an opportunity to see your talent, experience, and best ideas developed with the quality expected of an international leader in gaming entertainment.

What we ask of you

• Proven experience in IT support, service delivery, or systems administration.
• Strong troubleshooting and communication skills.
• Strong background in Microsoft-related skills and products
• Familiarity with onboarding and managing mobile devices using MDM solutions
• Basic understanding of core system administration concepts, including Active Directory, DNS, IP addressing, and subnetting.
• Familiarity with identity and access management, endpoint provisioning, and collaboration platforms.
• Experience with ITSM tools and remote support technologies.
• Ability to document processes and contribute to knowledge sharing.
• Service-oriented mindset with a proactive approach to problem-solving.
• Fluency in English.

Preferred Qualifications

• Certifications in ITIL, CompTIA, Microsoft, or similar are advantageous.
• Experience working in a regulated or security-conscious environment.

What We Offer

• A collaborative and inclusive work environment.
• Opportunities for professional development and certification.
• Flexible working arrangements.
• A chance to shape the future of internal IT at a growing, tech-driven company.

What's in it for you?

If you feel great, you'll do great. Our employees know that their package of benefits, activities, and initiatives are some of the most generous in the industry. From challenges to chill outs, the fun we share at play helps inspire excellence from the go.

Apply now to find out more. It's your best move. This opportunity will remain open until we meet the right candidate.

GO for it.

We believe the way forward relies on well-regulated gaming and player safety. Our commitment to this sets the standard for our industry.