Service Operations Coordinator
4 days ago
foodora is part of the Delivery Hero Group, the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience - fast, easy, and right to your doorstep.
We operate in more than 70 countries around the globe. Delivery Hero Group is headquartered in Berlin, Germany, and has been listed on the Frankfurt Stock Exchange since 2017, as part of the MDAX index.
We are looking for a detail-oriented and proactive Service Operations Coordinator (Finnish-speaker) to support the smooth execution of day-to-day service operations. In this role, you will play a key part in delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards. You'll collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement.
WHAT YOU WILL OWN:
Handle daily service operations tasks to support overall team goals and ensure service levels are met.
Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.
Escalate complex operational issues and follow up to ensure resolution and process improvement.
Maintain process documentation and support standard operating procedure (SOP) adherence.
Support implementation of new initiatives and process changes aimed at improving service effectiveness.
Contribute to a positive and collaborative team environment that reflects foodora's values.
Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency.
Stay informed on relevant tools, systems, and product updates to effectively carry out tasks.
Provide timely updates on tasks, blockers, and outcomes to team leads and relevant stakeholders.
Assist customers with their issues with excellent customer service.
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
Listen attentively to customer needs/concerns and demonstrate empathy while maximising the opportunity to build rapport with the customer
Perform proactive follow-up with other support team members to ensure efficient resolution of customer requests.
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
Handle complaints and provide appropriate solutions and alternatives within the allocated time.
Work on personal and team goals as part of a dynamic team in a fast-paced environment.
Diploma, Degree, or relevant qualification in any field preferred.
1–3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries.
Strong communication skills in Finnish AND English, both written and verbal.
Comfortable using tools such as Google Workspace or Microsoft Office.
Familiarity with CRM, ticketing, or operations platforms is a plus.
Strong attention to detail and ability to follow through on tasks.
Comfortable working in a fast-paced environment with shifting priorities.
Team player with a problem-solving mindset and a willingness to learn.
Basic understanding of service metrics and operational KPIs.
Experience with reporting, dashboards, or using data to guide decisions is a plus.
Knowledge of COPC, Six Sigma, or SQL is a bonus but not required.
-
Service Operations Coordinator
4 days ago
Budapest, Budapest, Hungary foodora Full time 250,000 - 500,000 per yearA foodora, a Delivery Hero Group része, mely a világ úttörő kézbesítési platformja. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk– gyorsan, egyszerűen és egészen az ajtóig. Világszerte több, mint 70 országban működünk. A Delivery Hero Group székhelye Berlinben, Németországban található, továbbá 2017 óta...
-
Service Operations Coordinator
4 days ago
Budapest, Budapest, Hungary foodora Full time 30,000 - 60,000 per yearCompany Description foodora is part of the Delivery Hero Group, the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience - fast, easy, and right to your doorstep.We operate in more than 70 countries around the globe. Delivery Hero Group is headquartered in Berlin, Germany, and has been listed on the Frankfurt Stock...
-
Service Operations Coordinator
4 days ago
Budapest, Budapest, Hungary foodora Full time €27,000 - €72,000 per yearfoodora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market...
-
Service Operations Coordinator
4 days ago
Budapest, Budapest, Hungary foodora Full time €35,000 - €45,000 per yearCompany Description foodora is part of the Delivery Hero Group, the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience - fast, easy, and right to your doorstep.We operate in more than 70 countries around the globe. Delivery Hero Group is headquartered in Berlin, Germany, and has been listed on the Frankfurt Stock...
-
Service Operations Coordinator
4 days ago
Budapest, Budapest, Hungary foodora Full time 1,200,000 - 1,800,000 per yearCompany Description foodora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Service Operations Manager
4 days ago
Budapest, Budapest, Hungary Supercharge Full time 120,000 - 180,000 per yearWe're expanding our Continuous Services team to support growing demand in the energy and critical infrastructure sectors. As a Service Operations Manager, you'll be instrumental in ensuring operational excellence for clients where reliability isn't just important- it's existential. When power grids, HVDC interconnectors or industrial systems go down,...
-
Service Operations Manager
4 days ago
Budapest, Budapest, Hungary Supercharge Full time €80,000 - €120,000 per yearWe're expanding our Continuous Services team to support growing demand in the energy and critical infrastructure sectors. As a Service Operations Manager, you'll be instrumental in ensuring operational excellence for clients where reliability isn't just important- it's existential. When power grids, HVDC interconnectors or industrial systems go down,...
-
Vendor Operations Coordinator
2 days ago
Budapest, Budapest, Hungary foodora Full time 2,800,000 - 4,200,000 per yearfoodora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market...
-
Vendor Operations Coordinator
2 days ago
Budapest, Budapest, Hungary foodora Full time 2,800,000 - 4,200,000 per yearfoodora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market...
-
Marketing Operations Coordinator
4 days ago
Budapest, Budapest, Hungary Iron Mountain Full time 1,200,000 - 2,400,000 per yearAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
