Felszolgáló/Waiter

POSITION:    Restaurant waiter / waitress 

DEPARTMENT:  Hotel Department 

REPORTING TO:  Hotel Manager 

WORKING LOCATION:  The workplace is on board the vessels managed by Scylla Gastro

Qualification and Profile

• Preferably experienced within the hotel industry and/or previous (river) cruise ship experience. 

• Outstanding skills and experience in this role with strong customer focus

• Effective communication and active listening skills for conversing with guests 

• Stress resistant, calm under pressure, resilient, team player with positive approach

• Open minded and flexible with high social, interpersonal and cultural competencies

• Ability to evaluate customer satisfaction and responsiveness 

• Excellent English skills (written & verbal), other languages as German is an advantage.

• Professional attitude and appearance, reliable and hard-working with great team spirit

• Organisational skills and attention to details

• Reliability and physical stamina to stand for long period of time 

• Being representative of Scylla´s values 

We are professional and passionate about providing quality, in everything what we do. We care of

each other with respect (crew, guests, clients). We embrace good cooperation between disciplines, as 

ONE team. We take real responsibility and ownership. We respect a healthy life-balance. We always

have a positive attitude and approach towards challenges. Cross culture awareness is at the heart of 

Key Responsibilities and Duties 

• Friendly and competent guest service according to Scylla standard

• Communication with guests to ensure satisfaction and resolve any complaints 

• Taking  guests' s orders for food and drinks in the restaurant, bar or sundeck

• Serving food and drinks in all departments on the ship (restaurant, bar, room service, sundeck) 

in a professional way

• Knowledge of the menu and all drinks incl. wines in compliance to Scylla Standard as well as the 

allergies and any other food sensitivity

• Silver-tongued, professional and well-groomed appearance

• Manage a restaurant station of 45 to 50 guests, together with another waiter/waitress or barkeeper

• Active sales of drinks in the restaurant and bar, incl. the sundeck

• Wine knowledge, bringing wine selections to the guests and pouring drinks for them.

• Providing genera guest service, making sure they are enjoying their meals 

• Setup of tables according to company standards as well as polish cutlery and glasses

• Assistance with the preparation of inventories General cleaning work in the restaurant and bar

• Weekly general cleaning of the restaurant and bar

• Adherence to cleanliness and hygienic regulations in compliance with HACCP regulation and 

company standards

• Careful handling of all foodstuffs, inventory and restaurant equipment (glass, cutlery, porcelain, 

etc.) 

• Compliance with the waste concept

• Knowledge of the ship and the respective daily program

• Fair and equal treatment towards all crew

• During embarkation Welcome guests, escort guests to the cabin, explain cabin/Suite, luggage 

service

• Assistance in the housekeeping during guest exchange (making beds, restock the minibar,…) or 

with any additional tasks 

Additional information:  

➢ Additional tasks: participating/assisting with the loading, carrying the suitcases, keeping clean the

messroom and your own cabin on daily basis  

➢ Your purpose is to help and create a memorable experience for our guests

➢ Accommodation: shared room on board with one other crewmember (on some ships with more than 

one)

➢ Uniform: is provided by the company: before arrival the crewmember has to make sure to take black 

trousers, white shirts, black shoes with him in case the uniform isn't on board yet

➢ Demonstrate a good safety awareness and participation in the safety drills 

Contract type: Swiss/Unlimited

Gross / Net salary: € 2670,00 / 2023,20

Vacation days: 90 free days per calendar year pro rata (= 7.5 days per month pro rata) 

Tip money: fixed and included in the salary 

Health Insurance: Sympany  

Pension: Axa Pension Funds 

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