Sales Support

3 days ago

Budapest, Budapest, Hungary Ketjen Corporation Full time €60,000 - €120,000 per year

Are you ready to move your career forward and help shape our company's and customers' futures?

If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries. Together, we can create a legacy marked by innovation, excitement, and energy.

Purpose of the Role

Act as the central coordinator for all Ketjen customer questionnaires. Ensure the integrity, consistency, and compliance of our commercial data (our CRM system Salesforce) as a Data Quality & Process Improvement specialist.

The dual role is responsible for: upholding data standards and identifying ways to improve Salesforce-related processes and, furthermore, supporting sales operations by managing customer questionnaires efficiently and accurately, which helps business continuity and customer satisfaction.

Key Responsibilities

  • Serve as the central point of contact for all Ketjen customer questionnaires
  • Coordinate with internal Subject Matter Experts across departments (such as HR, Regulatory, Sustainability, IT, HSE, Compliance)
  • Design and continuously improve the questionnaire handling process
  • Timely completion of questionnaires
  • Build and maintain a database of Ketjen-specific Q&A
  • Prioritize requests based on business impact and customer importance
  • Ensure NDA coverage and gatekeeping for sensitive information sharing
  • Identify and document gaps in Ketjen policies and procedures
  • Analyze current Salesforce workflows and user behaviors to identify inefficiencies or bottlenecks
  • Propose and implement improvements to enhance user experience, data entry efficiency, and reporting accuracy
  • Act as a liaison between commercial teams, IT, and data governance to align on data standards and process improvements
  • Work closely with Salesforce developers to translate business needs into system enhancements (incl. change communication and coordination of end-user training)
  • Support internal and external audit reporting (e.g. ISO)

Qualifications

  • Analytical mindset with strong problem-solving skills
  • Strong organizational and communication skills
  • Proficiency in English (written and spoken)
  • Ability to work independently and collaboratively in an international environment
  • Strong attention to detail and process improvement mindset
  • Preferred skills: experience with project management and audits, experience with data quality tools and techniques, and familiarity with Lean or Six Sigma methodologies

Benefits Of Joining Ketjen

  • Competitive compensation
  • Comprehensive benefits package
  • A diverse array of resources to support you professionally and personally.

Apply today and help Ketjen unleash the
POTENTIAL
of advanced chemistry for industries that power the world.

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