Support Associate

About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further
Role background
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We're currently looking for part-time hours) and full time (40hrs)
Japanese- speaking Support Associates
to join our team in Budapest, Hungary. We're also welcoming students to apply If you are communicative, proactive and have a strong can-do attitude, we'd love to meet you

What You'll Be Doing

• Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out-of-this-world and memorable experience, every time
• Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise
• Communication: Fluidly and fluently communicate in Japanese/English with our courier partners, customers, and merchants and adjust your tone to your audience
• Personal Touch: We're not afraid to play up the playfulness in our interactions, so creativity is a must
• Attitude: Take ownership beyond the obvious
• You are fluent in Japanese (min. N2 level or above) and able to work in English
• You have the right to work in Hungary
• You are located in Budapest, as our team members work fully from the office
• You can work 20-30 hours per week
• You are able to work on the weekends, Friday, Saturday, and Sunday. At the moment we are especially eager to find team members available to work during our peak hours in the weekends :)
• You are a fast learner, attentive to both small details and the bigger picture
• You have a can-do attitude, you like to communicate with people and you are excited to work in a fast-paced environment

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team, we'd love to hear from you

Kindly attach your CV and a possible language certificate to your application :)
We will be reviewing applications on an ongoing basis, so send through your application ASAP.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.