Global Manager of Quote to Cash

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.

If you are a service oriented leader who is strong in operations, process, automation and has experience in AR and wants to have a high impact on a fast growing company, we want you on the Finance Team as our Global Manager of Quote to Cash.

The Job:

• Manage a global quote to cash team of 15+ to deliver results while providing amazing customer service and experience. Specific day-to-day team responsibilities include, but not limited to:
  • Customer inbound call & chat support 
  • Customer setup & requests (tax exemptions and terms requests)
  • Customer quotes, sales order entry & approval
  • Invoicing, cash collections, and cash application
  • Post sale support including credit memo and return processing
  • Contract registrations & tracking
  • Customer/sales tickets/emails
  • Channel partner case management
  • Accounts Receivable close process & VAT filings
• Keep close working relationships across various functions of the company (Direct/Channel Sales, Customer Fulfillment, Services, and other parts of Finance / Accounting)
• Automate and simplify internal processes to achieve target KPIs
• Provide cross training, coaching, and career development for team members
• Report directly to the Chief Accounting Officer

You:

• Highly analytical mind and not afraid to dive deep into the details and solve problems
• Possess sharp business acumen to be able to resolve issues and make good judgment when dealing with ambiguity
• Results driven and customer focused mindset
• Have experience with the quote to cash process in a global organization operating in AMER, EMEA, and APAC
• Can multi-task, prioritize, and work efficiently
• Experience in working cross functionally with other departments to improve the customer experience by automating and simplifying internal processes
• 10+ years of experience in increasingly broad/complex roles and increasing responsibility in customer service focused roles

Bonus Skills:

• Passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment
• Familiarity with NetSuite, Magento, and/or Salesforce
• Advanced Excel skills

We Offer:

• Hybrid work
• Catered lunch at the office 3 days per week
• Private health insurance with Medicare (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Shares in the company (we're a double unicorn company)
• Free beverages and snacks at the office
• All You Can Move sports pass with 7000 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events
  

We build amazing things. Come join us

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.