AI Engineering Manager at Service Management Processes

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

The role: We are looking for an AI Engineering Manager within the Service Management Processes & Solutions area as Head of CSM & ITSM Generative AI Solutions. The team is responsible for the development of high-impact AI-driven products and services across SAP's Service & Support domain. You will work closely with cross-functional stakeholders to define, implement, and scale AI solutions that boost productivity and generate tangible business value across our operational processes.

What you'll do:

You will be responsible for leading a full-stack AI engineering team of Product Owner, Architects and Engineers, which applies agile methodologies and employs technologies such as Phyton and Java. In this role, you will provide technical leadership, collaborating closely with product management and other engineering colleagues to deliver the next generation of enterprise AI solutions at SAP.Responsibilities:Take full ownership of development and engineering progress, ensuring accountability, alignment, and successful delivery of our productProvide expert technical guidance and implement best practices to drive efficient and effective product development processLead with a hands-on approach, leveraging deep technical expertise as a former engineer to inspire, guide, and support the teamActively facilitate and channel solutions for complex technical problems, fostering collaboration and innovative problem-solvingFoster the development of high-quality software that is secure, robust, scalable, and maintainable, meeting the quality assurance process and product standardsCoach and mentor engineering team members, cultivating a strong culture of continuous learning, accountability, and professional growth.

What you bring: 

We expect:

• Extensive experience in the software industry, with a strong background in cloud engineering and AI development.
• Expert programming proficiency in modern languages (e.g., JavaScript/TypeScript, Python
• Proven track record in delivering and operating cloud-native products.
• Excellent understanding of software design and architecture
• Strong communication skills in English, both written and oral. Experience with agile development methodologies and tools.
• Knowledge of product standards such as security and performance
• Ability to work effectively in a cross-cultural environment.
• Self-motivated with a positive attitude and an innovative mindset.
• Outcome-oriented with a strong sense of accountability and ownership.5+ years of relevant work experience in business or technical architecture roles
• Experience in building and leading agile teams.Knowledge in the area of AI engineering, platform engineering, or Cloud Application Development
• 3+ years of leadership experience as a functional leader, architect, product owner, or people manager.

Meet your team:

Service Management Processes & Solutions holds global responsibility for all products and tools that empower SAP's customer-facing and employee-facing service management processes. We are dedicated to delivering innovative solutions that drive efficiency and excellence across our service ecosystem.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid