Technical Support Help Desk

9 hours ago


Budapest, Budapest, Hungary JAI HR Management Consultancy Services LLP Full time 30,000 - 60,000 per year


Hiring: Technical Service Desk Agents – Czech & Dutch Speakers


Location
: Budapest, Hungary


Languages Required
: Fluent in
Czech
and/or
Dutch

About the Role

We are looking for motivated and customer-focused
Technical Service Desk Agents
to join our team in Budapest. In this role, you will be the first point of contact for IT support, assisting users with technical issues, troubleshooting, and ensuring smooth operations across global teams.

Key Responsibilities

  • Provide
    first-level IT support
    to end-users via phone, email, or chat
  • Troubleshoot hardware, software, and network-related issues
  • Escalate complex problems to higher-level support teams when necessary
  • Document incidents and resolutions in ticketing systems
  • Deliver excellent customer service while maintaining SLA compliance

Requirements

Fluency in
Czech
and/or
Dutch
(spoken & written)

Good command of
English
for internal communication

Prior experience in IT support or customer service preferred

Strong problem-solving and communication skills

Ability to work in a fast-paced, multicultural environment

What We Offer

  • Competitive salary package
  • Relocation support (if applicable)
  • Training and career development opportunities
  • Dynamic and international work environment in Budapest


Apply now
and become part of a growing team that values collaboration, innovation, and customer success.

#TechnicalSupport #ServiceDesk #ITJobs #BudapestJobs #Czech #Dutch #Hiring



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