Spanish speaking Service Desk Agent

2 weeks ago

Budapest, Budapest, Hungary Cognizant Full time

For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.

Job Details

  • Job location: Budapest, Hungary, 9th District, Mill Park office building
  • Role type: permanent
  • Full time employment, 40 hours/week
  • Hybrid work

Job Responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

You Are

  • Advanced or native in Spanish language and you have upper-intermediate English language skills.
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).
  • A university graduate - fresh graduates are welcome
  • You have willing-to-learn attitude & customer-focus mindset.
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem-solving skills.
  • Open to work in shifts

What We Offer - Our Benefits
Shape your career
– We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District, Mill Park office.

Learn and grow
– We have an excellent Training team.

Keep current
– We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions.

Give back
– One of our values is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity & environmental friendly events.

Stay healthy
– We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and free medical services in Medicover private medical provider; free tea/ coffee in our kitchen.

Invest in yourself
– In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you language course reimbursement for accredited courses.

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