Product Concern Engineer

1 week ago

Szentendre, Pest megye, Hungary Ford Magyarország Full time €40,000 - €80,000 per year

Job Description
As a Product Concern Engineer you will identify and escalate critical vehicle issues that dealers cannot currently fix. Collaborate with engineering to quickly develop and deploy corrective actions, including parts, software, and service procedures. Main goal is to improve dealer "Fix-it-Right-the-First-Time" rates, control warranty costs, and reduce buy-backs.

Responsibilities

  • Apply analytical skills to identify unresolved customer vehicle concerns in all markets for assigned vehicle line(s). Strive to reduce time between first occurrence indicator and escalation (Patient Zero).
  • Develop/organize supporting data and analysis to substantiate concerns against QSF (Quick Service Fix) Screening Criteria.
  • Escalate concerns in a timely manner to Product Development/Quality and responsible design & release activities.
  • Support efforts with key stakeholders to resolve concerns as required, including assist with locating concern vehicles and parts for inspection.
  • Plan/coordinate repair readiness, and author Service Bulletin & Service Messages in a timely manner.
  • Support the Technical Assistance Centre (TAC) and Markets.
  • Lead escalated Technical Assistance Requests and work with Engineering SMEs to provide support to Field Service Engineers.
  • Utilize Business Case process to facilitate lower warranty costs and improved customer satisfaction.

Qualifications

  • University or College Degree as a mechanical engineer
  • At least 2-3 years' work experience in technical field
  • Technical knowledge, automotive experience
  • Fluent written and spoken English
  • Ability to multitask
  • Ability to manage conflict, including with senior management such Chief Program Engineers
  • Self-starter and ability to manage a project.

Advantage:

  • Hobby car mechanic, experience from service station is an advantage
  • AI prompting / PowerApps / Qlik / Dashboard knowledge/experience

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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