Polish-Speaking Service Desk Analyst

3 days ago

Budapest, Budapest, Hungary Workster Jobs Full time €30,000 - €50,000 per year


Workster is pertnering with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish speaking Service Desk Analyst for their Budapest office.

Your Role
  • Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests
  • Log and document incidents, service requests, and resolutions accurately in the IT Service Management (ITSM) tool.
  • Ensure timely resolution of user issues within defined service-level agreements (SLAs) and ticket lifecycles.
  • Coordinate with internal teams or resolver groups to facilitate issue resolution when necessary.
  • Manage incident handling, escalation processes, and follow-up communications effectively.
  • Take ownership of user issues, monitor progress, and provide regular updates until closure.
  • Maintain a high level of customer service and professionalism in all interactions.
  • Work independently as well as collaboratively within a team environment.
  • Handle multiple tasks and priorities efficiently with minimal supervision.
  • Adhere to company and client policies, procedures, and quality standards.
  • Support and comply with all Key Performance Indicator (KPI) targets to minimize business impact.
  • Ensure schedule adherence, including obtaining pre-approval for breaks or time off as required.
  • Participate in process improvement initiatives and perform additional tasks contributing to service enhancement.
Your Qualifications
  • Native/fluent in Polish (C1), both oral and written. As well as proficiency in English (at least B2 level).
  • 1–3 years in IT Service Desk, Application Support, or Technical Support (L1–L2).
  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk.
  • Understanding of IT concepts such as SDLC, operating systems, and database technologies.
  • Experience in SAP or other enterprise applications support.
  • ITIL Foundation, MCSE, or equivalent.
  • Excellent verbal and written communication in English.
  • Strong problem-solving and analytical abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to manage time effectively and remain organized under pressure.
  • Self-motivated, proactive, and adaptable in a dynamic work environment.
The Offer
  • Comprehensive medical coverage
  • Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
  • Attractive salary and allowances based on role and experience
  • 4 weeks of paid vacation annually
  • Enjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie

  • Service Desk Analyst with Polish

    1 day ago

    Budapest, Budapest, Hungary Wibit Consulting & Services (WibitCS) Full time €30,000 - €60,000 per year

    Join a leading Outsourcing & BPO consultancy providing high-quality IT support to global clients We're looking for a Polish-speaking Service Desk Analyst to deliver exceptional IT service and technical support to users. If you're passionate about technology, problem-solving, and customer care — this role is your gateway to growth Location: Budapest,...

  • Service Desk Analyst with Polish

    3 days ago

    Budapest, Budapest, Hungary Wibit Consulting & Services (WibitCS) Full time 3,000,000 - 4,500,000 per year

    Join a leading Outsourcing & BPO consultancy in Budapest as a Polish-speaking Service Desk AnalystIn this role, you'll be the first line of IT support, assisting users via phone, chat, and email while ensuring smooth operations across systems and platforms. This is a great opportunity to grow your IT career in an international, fast-paced...

  • Service Desk Analyst with Polish

    3 days ago

    Budapest, Budapest, Hungary Wibit Consulting & Services (WibitCS) Full time 432,000 - 720,000 per year

    Join a leading Outsourcing & BPO consultancy in Budapest as a Polish-speaking Service Desk AnalystIn this role, you'll be the first line of IT support, assisting users via phone, chat, and email while ensuring smooth operations across systems and platforms. This is a great opportunity to grow your IT career in an international, fast-paced...

  • Polish-speaking Service Desk Technician

    3 days ago

    Budapest, Budapest, Hungary CBT Full time 30,000 - 60,000 per year

    Job Title: Polish-speaking Service Desk Technician (On-site/Hybrid in Budapest, Hungary)Location: Budapest, Hungary (On-site/Hybrid)Job Type: Full-timeSalary: Competitive salary + benefitsAbout Us:We are a leading global technology company focused on providing cutting-edge IT services and solutions. We are currently looking for a Polish-speaking Service Desk...

  • Polish speaking Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary The lemon Consulting Full time 30,000 - 60,000 per year

    Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and resolutions...

  • Polish Speaking Service Desk Agent

    1 day ago

    Budapest, Budapest, Hungary Cognizant Full time 30,000 - 60,000 per year

    Polish speaking Service Desk RepresentativeJob detailsJob location: Budapest, Hungary, 9th District, Mill Park office buildingRole type: permanentFull time employment, 40 hours/weekNormal office hoursHybrid work mode: office attendance is required once per weekWhat We Offer - Our BenefitsCompetitive salaryHealth insurance package at a private clinicAnnual...

  • Polish Speaking Service Desk Agent

    1 day ago

    Budapest, Budapest, Hungary Cognizant Technology Solutions Full time 30,000 - 50,000 per year

    Polish speaking Service Desk RepresentativeJob detailsJob location: Budapest, Hungary, 9th District, Mill Park office buildingRole type: permanentFull time employment, 40 hours/weekNormal office hoursHybrid work mode: office attendance is required once per weekWhat we offer - Our benefitsCompetitive salaryHealth insurance package at a private clinicAnnual...

  • Polish Speaking Service Desk Analyst Level 1

    1 day ago

    Budapest, Budapest, Hungary Tata Consultancy Services Full time

    As a Service Desk Analyst you will thrive in:Troubleshoot IT related issues and handle customer requests.Provide remote support through different channels such as telephone, email, or chat.Support our top customers using your specific language skills.What you will bring:A high school diploma.Polish on a business level (working/support language).English on...

  • Polish speaking Service Desk Analyst for Budapest office

    1 day ago

    Budapest, Budapest, Hungary The lemon Consulting Full time €24,000 - €40,000 per year

    Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and resolutions...

  • Service Desk Agent

    1 day ago

    Budapest, Budapest, Hungary Karrier Hungária Full time 250,000 - 500,000 per year

    Kick-start your international IT career as a Polish-speaking Service Desk AnalystJoin a global leader in digital innovation and technology consulting, where fresh graduates are welcome to grow and shine. In this role, you'll support users, solve IT issues, and ensure smooth daily operations — all in a dynamic, multicultural environment. Enjoy great...