Infrastructure Customer Service Analyst

Are you an aspiring tech enthusiast eager to dive into the world of IT infrastructure? Do you thrive on solving problems, supporting cutting-edge systems, and being at the forefront of technological innovation? Citi is looking for bright, driven individuals to join our dynamic Technology Infrastructure team as an Infrastructure Customer Service Analyst. This is your chance to kickstart a rewarding career, learn from industry experts, and make a tangible impact on a global scale

As an integral part of our team, you'll gain hands-on experience in managing and optimizing our critical network environments (LAN/WAN) and providing essential technical support to senior stakeholders.

You'll be at the heart of keeping our operations running smoothly, ensuring secure and efficient technology services for our internal clients. If you're ready to transform your passion for tech into a powerful career, we want to hear from you

Responsibilities:

• Be the Tech Hero: Provide first-class technical support by responding to inbound calls, troubleshooting issues, and resolving challenges swiftly and professionally. You'll be the go-to person for keeping our users connected and productive
• Empower Our Users: Directly assist colleagues with a wide range of end-user issues, from technical glitches to software installations and ensuring seamless access to data and applications. You'll play a key role in onboarding new hires by setting them up for technological success
• Collaborate & Innovate: Function as a vital part of a collaborative service team, working together to deliver the best solutions and enhance our products and services. Your input will directly contribute to improving our technological landscape
• Proactive Problem Solver: Identify and address recurring technical issues, collaborating with support groups and leadership to implement lasting solutions and prevent future disruptions
• Strategic Partner: Liaise with business units, offering expert guidance, innovative solutions, and proactively identifying technology enhancements that boost day-to-day productivity
• Knowledge Sharer: Contribute to building our collective knowledge base by developing and refining process and technical documentation
• Future Builder: Get involved in the exciting test and implementation phases of new systems and application enhancements, directly shaping the future of our technology environment

Qualifications:

• Passion for technology and a desire to build a career in IT infrastructure
• Strong analytical and diagnostic skills – you love a good puzzle and are adept at finding solutions
• Exceptional communication skills, both verbal and written, in English. You can explain complex tech concepts to anyone, regardless of their technical background
• Some experience in a technology-related/helpdesk/customer service role is an advantage
• The ability to thrive in a fast-paced environment, collaborating effectively with virtual and in-person teams, and consistently meeting deadlines
• A Bachelor's/University degree or equivalent practical experience

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work model)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

Job Family Group:

Technology

Job Family:

Infrastructure

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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