Senior Team Leader

2 days ago

Budapest, Budapest, Hungary ALDI Magyarország Full time

My responsibilities:

As a Senior Team Lead (M365 Infrastructure Operations) within the International IT Services department of ALDI Süd, you would lead a team of around 10-18 people and provide a comprehensive IT service.

  • Ensuring quality standards, increasing customer satisfaction
  • Optimal allocation of daily workload and workforce management
  • Ensure the continuous development, training and coaching for the team members
  • Participate in the selection of new staff and in the training of new recruits
  • Managing employee performance to ensure that productivity goals are being met
  • Reviewing employee performance reports to identify areas of weakness that needs improvement
  • Drive continuous improvement of Operations to meet annual KPI and SLA targets
  • Manage and resolve critical situations through effective communication
  • Working daily with the HR department and other partner departments
  • Working daily with stakeholders and customers to ensure continuous communication and collaboration
  • Responsible for the excellent delivery of the service / product within the department

The knowledge I own:

  • At least 5 years of experience in operating a service or a product, preferably as an M365 or Exchange Engineer
  • At least 2 years of experience in people management
  • Deep understanding of the ITIL methodology, with a preference for candidates holding an ITIL Foundation or/and Service Operation certificate
  • Professional knowledge of IT basics, including software, hardware, and network fundamentals
  • Understanding of Agile, SCRUM, Kanban is an advantage
  • Having gained experience in a fast-paced environment
  • Having superior organizational skills
  • Excellent English language skills, both written and verbal, to effectively communicate with international stakeholders. Additionally German is an advantage
  • Excellent communication skills, with the ability to effectively convey technical information to the team and the stakeholders
  • Strong team and solution-oriented mindset, with a focus on problem-solving
  • Self-starter with a proactive and analytical mindset, able to identify and address operational challenges proactively
  • Flexibility in handling new tasks and change management, adapting to evolving business needs and priorities
  • Commitment to working on a continuous basis
  • Leading by example
  • Open minded and good understanding of new IT solutions
  • Willingness to occasional business travels

The offer that would convince me:

  • Possibility to improve yourself in a constantly growing organization
  • An above-average salary
  • Intensive individual and practical training
  • Varied and interesting tasks
  • Pleasant working environments
  • A secure, long-term employment opportunity

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