English - German/Dutch Speaking Technical Support Analyst

2 days ago

Debrecen, Hajdú-Bihar, Hungary MP Solutions Ltd. Full time

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Tasks:

  • Provide information about products and services via phone, chat, and email
  • Assist customers with order processing, delivery tracking, and service-related inquiries
  • Handle customer complaints and provide solutions to ensure satisfaction and retention
  • Evaluate and monitor the performance of solar panel systems through internal tools (e.g., reading graphs, restarting systems, troubleshooting issues)
  • Support installation and technical setup
  • Coordinate warranty-related replacements and repairs
  • Communicate delivery updates and resolve shipment-related issues
  • Collaborate closely with internal teams to ensure smooth technical and service operations
Requirements
  • 1–2 years of experience in customer service or technical support
  • Strong technical curiosity or interest in renewable energy or connected devices
  • Confident English skills (minimum B2 level – trainings are held in English)
  • Advanced German or Dutch language skills (minimum C1 level)
  • Good problem-solving and multitasking abilities
  • Excellent communication skills and a customer-focused mindset
Benefits
  • Stable, international work environment with a supportive team culture
  • Onsite role in Budapest or Debrecen
  • Continuous professional development and language training opportunities
  • Competitive compensation package
  • Cafeteria: net monthly 28,000 HUF SZÉP card allowance
  • Opportunity to work with innovative products and technologies in a dynamic industry

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