Senior Commercial Contract Lead

Hello there We're Vodafone Intelligent Solutions (also known as _VO
IS
) and we're looking for a

Senior Commercial Contract Lead
Your role in a nutshell:
Role purpose: The Senior Commercial Contract Manager is responsible for managing the commercial relationship with our largest strategic market customers. This customer-facing role provides dedicated commercial services from Commercial Shared Operations (VOIS) to specific EU OpCo market customers, ensuring that commercial obligations defined in live customer contracts are managed effectively with clarity of scope, requirements, and a defined commercial strategy. You will manage the full lifecycle of commercial contract management, including commercial support for new or renewal services, onboarding, and in-life contract performance management. You will own the in-life P&L, lead contractual changes and in-life transactions, track the P&L impact, manage commercial risk, and support opportunities to drive incremental revenue, lower costs, and improve margins. You will work closely with the Customer Account Leads (CALs) to define and implement the optimum commercial strategy for your markets and specific opportunities.

What will you do in your role:

• Execute all commercial contractual obligations over the life of the contracts, with post-contract P&L responsibility on the dedicated account(s) covering revenue, margin, cost, and commercial risk and compliance management
• Collaborate closely with the Customer Account Leads (CAL), providing recommendations for commercial strategy and supporting contract closure on new or renewal services
• Provide commercial leadership as a strategic advisor to CALs and key stakeholders on managed accounts, producing internal executive briefings on commercial performance and recommendations on how to grow value and differentiate from competition
• Act as the escalation point for any commercial-related issues post-signature, managing senior stakeholders in case of potential or actual escalation (management briefings, presentations, cost analysis, options, and recommendations)
• Lead contractual change management and in-life governance
• Maintain a rolling P&L forecast based on commercial, financial, and sales input, with ad-hoc reporting or in-depth data analysis based on stakeholder requirements
• Build strong customer stakeholder relationships and collaborate with senior leaders of Customer, Service Towers, and GTM organization to maximize profitability of the managed accounts
• Demonstrate experience in contract negotiation and commercial contract management, preferably in the telco/system integration or professional services sectors
• Exhibit strong market awareness, an analytical approach, and a drive for continuous improvement by identifying improvement areas and delivering improvement projects on the account
• Be a strategic thinker with strong problem-solving experience and an ability to drive improved business outcomes and manage risk to support differentiation
• Maintain a growth mindset, open to taking on new challenges and identifying and implementing business improvement activities, with innovation and an entrepreneurial outlook

What you will bring to the team:

• Post-contract commercial subject matter expertise with demonstrable ability in data analysis and contract management skills
• Leading contractual negotiations, defining negotiation strategy, and implementing negotiation plans
• Knowledge of contract change management and project management experience
• Good commercial acumen, contractual awareness, and accounting knowledge (required)
• Good relationship builder, with personal impact to build credibility with customers and key internal stakeholders, with effective relationship building up to C-Level
• Good communication skills, both written and verbal, at a senior level with customers and internally
• Knowledge of sales, account management, and commercial operations processes
• Experience in developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts
• Knowledge and understanding of commercial contractual issues and ways to mitigate commercial risk
• Comfortable working in a fast-paced environment with an ability to deal with ambiguity and be a proactive self-starter
• Telecommunications or outsourcing industry experience (desired).Fluent English language skills (required)

In return we provide you with:

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal trainings through Vodafone University and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets, including a laptop and mobile phone with subscription
• Vodafone HOME discounted fleet services for employees and their friends & family
• Cafeteria package
• Private Medical Services
• Employee Assistant Program to support your wellbeing and mental health

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