English Speaking HR Associate, HR Shared Service

Job Description
We are looking for an HR Associate with
fluent or native English
to join us in our People First Team in our
Budapest XIII. Váci Greens office.
As an HR Associate, you will be responsible for processing HR-related changes in the HR System, creating documentation and keeping an eye on employee satisfaction. Our customers can reach out to us via phone, chat and the HR Portal, so you will be able to use your English knowledge.

Responsibilities

• Supporting employees and dependents, managers, HR management, government agencies and applicants.
• Accurately completing transactions, understanding the customer's questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials
• Creating employment related documents that support the regulations of the country-specific legal environment
• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
• Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
• Increase HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality.
• Escalate customer requests in a timely manner when additional research or analysis is necessary.
• Manage control through the transactions audit process
• Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together.
• Initiating and leading process improvement projects to release capacity for the incoming new processes
• Any other duties as required by the line manager

Qualifications
Professional background:

• Desirable Bachelor's degree preferably in Human Resources, Business Administration, or other related fields
• Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR

Key abilities:

• Speaking English and Hungarian fluently, supporting the business on a daily basis in both languages
• Communicating effectively on phone and in e-mail as well.
• Paying attention to details related to employee questions and data accuracy.
• Showing flexibility with staff scheduling and time zone differences.
• Proficient/intermediate understanding of MS Excel and Word.

Key Characteristics:

• dedicated to job
• self-driven & independent
• analytical, result-oriented structured way of working
• excellent interpersonal skills
• precise working method
• technology skilled
• human centric mindset
• learning ability
• accountability
• customer focused (Consistent, high quality & professional customer service)

Desirable skills:

• Knowledge and understanding of various HR processes
• Continuous improvement
• Effectiveness (First time through)
• Effective customers recovering
• Negotiation
• Provide HR counseling to customers
• Active Listening
• Working interregional
• Flexible to scheduling changes and time zones
• effective decisions making

What we offer:

• Being part of a fully supportive, collaborative, and dynamic team
• Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
• Hybrid working model - currently 3 office days, as of January, 4 office days required
• Working in shifts from Monday to Friday, between 7/8/9 a.m. and 6 p.m.
• Learning opportunities in the field of HR and possibilities to explore other countries' HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team
• Colorful tasks as you will be involved in all HR processes regarding the English employees
• Cafeteria – Benefits package
• As you will join a car sales company you can use your discount for new and used car purchase, and you can have the chance to try even the most recent models during test driving days.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.