Product Operations Manager
5 days ago
vaylens develops innovative software and SaaS solutions for the marketing and management of charging stations for electric vehicles. The company supports operators in the management, control and monitoring of their charging infrastructures and offers technical support and training to ensure that customers get the most out of the vaylens products. vaylens is based in Dortmund and part of the KOSTAL Group. For more information, visit:
Description
We are seeking a detail-oriented and strategic Product Operations Manager to optimize how we launch, scale, and support our products. In this role, you will act as a bridge between Product, Engineering, Sales, and Service teams—ensuring smooth feature rollouts, scalable operational processes, and continuous improvement. You will lead product migrations, build efficient workflows, and drive data-informed decision-making through KPI development and analytics. Ideal candidates bring a strong background in operational process design, project execution, and stakeholder collaboration, ideally within a tech or SaaS environment. If you're passionate about turning strategy into streamlined execution and love working across functions, we'd love to hear from you.
Key Responsibilities
- Lead product and feature launches by establishing scalable processes, tracking KPIs, and ensuring operational readiness.
- Drive specialized product clean-up and migration projects (e.g., transitioning customer groups between sales models) with minimal disruption.
- Ideate operational, product-related improvements using automation and productivity tools.
- Define, monitor, and evolve KPIs to drive strategic alignment and data-informed decision-making.
- Continuously improve internal processes to simplify operations, increase efficiency, and enhance customer satisfaction.
- Ensure feedback loops are in place to capture insights from customers, support teams, and operational performance.
Qualifications
- Experience: At least 3 years of post-college experience in a role encompassing product operations, product management, or a similar operational capacity that closely interacts with product, sales, service and engineering teams. Experience in a tech or SaaS environment is highly preferred.
- Process Optimization: Demonstrated ability in creating and refining operational processes for improved outcomes and agility in response to changing needs.
- Analytics and Tools Proficiency: Ideally experience in data analytics and reporting, with hands-on experience in using tools such as Zapier for process automation or QuickSight/PowerBI for analytics.
- Project Leadership: Proven ability to lead and successfully execute projects, ensuring minimal disruption and optimal outcomes.
- Communication Skills: Exceptional communication and interpersonal abilities, with a track record of effective collaboration across diverse teams.
- Education: University´s degree in Operations Management, Software Development, Data Analytics, or a related field.
- Language: Proficiency in English is mandatory.
Benefits
- A purpose-driven company driving Europe's transition toward electric mobility
- Passionate colleagues with a hands-on mentality
- A safe and future-oriented workplace as part of the Kostal group
- Flexible working hours and location
- Great opportunities for career growth
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