Czech speaking Service Desk Analyst

3 days ago

Budapest, Budapest, Hungary The lemon Consulting Full time 2,500,000 - 4,000,000 per year


Position: Service Desk Analyst

Location: Budapest, Hungary

Work model: onsite

Employment type: Full-time, 1 year contract

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests
  • Log and document incidents, service requests, and resolutions accurately in the IT Service Management (ITSM) tool.
  • Ensure timely resolution of user issues within defined service-level agreements (SLAs) and ticket lifecycles.
  • Coordinate with internal teams or resolver groups to facilitate issue resolution when necessary.
  • Manage incident handling, escalation processes, and follow-up communications effectively.
  • Take ownership of user issues, monitor progress, and provide regular updates until closure.
  • Maintain a high level of customer service and professionalism in all interactions.
  • Work independently as well as collaboratively within a team environment.
  • Handle multiple tasks and priorities efficiently with minimal supervision.
  • Adhere to company and client policies, procedures, and quality standards.
  • Support and comply with all Key Performance Indicator (KPI) targets to minimize business impact.
  • Ensure schedule adherence, including obtaining pre-approval for breaks or time off as required.
  • Participate in process improvement initiatives and perform additional tasks contributing to service enhancement.

REQUIREMENTS:

  • Native/fluent in Czech (C1), both oral and written. As well as proficiency in English (at least B2 level).
  • 13 years in IT Service Desk, Application Support, or Technical Support (L1L2).
  • Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, HPSM, or CA Service Desk.
  • Understanding of IT concepts such as SDLC, operating systems, and database technologies.
  • Experience in SAP or other enterprise applications support.
  • ITIL Foundation, MCSE, or equivalent.
  • Excellent verbal and written communication in English.
  • Strong problem-solving and analytical abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to manage time effectively and remain organized under pressure.
  • Self-motivated, proactive, and adaptable in a dynamic work environment.

BENEFITS:

  • Comprehensive medical coverage
  • Relocation support available, flight and accomodations
  • Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
  • Attractive salary and allowances based on role and experience
  • 4 weeks of paid vacation annually
  • Enjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie

  • Czech-speaking Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Careerxtra Full time €2,500,000 - €4,500,000 per year

    Position:Czech-speaking Service Desk AnalystLocation:Budapest, HungaryEmployment type:Full-time, on-siteRemuneration:Competitive base salaryWe are looking for aCzech-speaking Service Desk Analystto join our client's IT support team in Budapest. This role involves providingfirst-line technical supportto users, managing IT-related queries, and ensuring that...

  • Czech speaking Service Desk Analyst for Budapest office

    1 day ago

    Budapest, Budapest, Hungary The lemon Consulting Full time 45,000 - 65,000 per year

    Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests,...

  • Czech speaking Service Desk Analyst for Budapest office

    1 day ago

    Budapest, Budapest, Hungary The lemon Consulting Full time 3,750,000 - 4,500,000 per year

    Position: Service Desk Analyst Location: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service...

  • Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Maven Workforce Inc. Full time 250,000 - 450,000 per year

    About the jobAs a Service Desk Analyst you will thrive in:Troubleshoot IT related issues and handle customer requests.Provide remote support through different channels such as telephone, email, or chat.Support our top customers using your specific language skills.What you will bring:A high school diploma.Czech/French/German(Anyone language) on a business...

  • Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Toptalent Full time €40,000 - €60,000 per year

    Position: Service Desk Analyst (Czech)Location: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service...

  • Service Desk Analyst

    1 day ago

    Budapest, Budapest, Hungary TOPTALENT Full time 700,000 - 800,000 per year

    Position: Service Desk Analyst (Czech) Location: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents,...

  • Swedish-speaking Service Desk Analyst in Budapest

    3 days ago

    Budapest, Budapest, Hungary Cross Border Talents Full time 2,700,000 - 4,500,000 per year

    Exciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest Position: Service Desk AnalystLocation: Budapest, HungaryWork Model: Hybrid (blend of on-site and remote)Employment Type: Full-timeRemuneration: Competitive Base SalaryAre you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and become a...

  • Service Desk Analyst

    1 day ago

    Budapest, Budapest, Hungary JUJUR Full time 30,000 - 60,000 per year

    Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-time, 1 year contract with possibility of extension / permanent contractDUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document...

  • German speaking Service Desk Agent

    1 day ago

    Budapest, Budapest, Hungary The businesses of Merck KGaA, Darmstadt, Germany Full time

    Your role:As a German Service Desk Analyst, you will be on the front line of IT support for the German speaking internal colleagues. Your responsibilities will include capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or handing it over as the need arises. You will provide remote assistance...

  • Polish-Speaking Service Desk Analyst

    3 days ago

    Budapest, Budapest, Hungary Workster Jobs Full time €30,000 - €50,000 per year

    Workster is pertnering with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish speaking Service Desk Analyst for their Budapest office.Your RoleServe as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requestsLog and document incidents, service requests, and...