BMW LA

You'll be the first point of contact at the information counter for all inquiries and responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI's / SLA's and ensuring all Customer Satisfaction scores are achieved.

General duties and responsibilities:

• Coordination of external services providers e.g. event technology
• Preparation of training rooms according to trainer specification including set up of technical equipment
• Answering all enquiries via email, chatbot, phone and in person
• Update knowledge management system to develop efficient and effective response to all kind of inquires
• Ensure all agreed Service Level Agreements are achieved and contribute to service improvements
• Support the annual scheduling process for the client.
• General administration in the LMS
• Create and adjust courses based on the product manager specifications
• Digital dispatch of invitation links, documents, requirements for virtual trainings
• Room reservations in the internal room booking system
  Participant handling including reminders, adjustments, cancellations and recording attendance

Qualifications

You'll have previous general administration experience in an operational, processing or customer service role with excellent organisational skills and a customer focussed approach.

Also required:

• Written and spoken English to proficient level
• Good IT skills including Microsoft Word and Excel
• Proven effective communication skills, including verbal and written
• Proven teamwork experience, including virtual teams
• Assertiveness and resilience
• Proven ability to work well under pressure and within demanding timescales