German Speaking Customer Support Specialist

5 days ago

Budapest, Budapest, Hungary EPTA GROUP Full time

Epta International BSC is a global leader in commercial refrigeration solutions, committed to providing cutting-edge, sustainable products and exceptional customer service. As part of our mission to deliver premium aftersales support, we are dedicated to continuous improvement and customer satisfaction.

We are looking for German-speaking Customer Support Specialists to join our team and help us deliver exceptional service around the clock.

In this role, you will be responsible for providing outstanding customer support by answering incoming calls and managing service requests in German via customer portals and email—ensuring a high standard of professionalism, accuracy, and responsiveness.

You will handle the efficient processing of jobs in our internal CMS, coordinate the next day's technician workload, and proactively manage open cases. Your attention to detail and structured approach will help ensure seamless operations and support a smooth handover to the day team.

Strong collaboration and clear communication—especially in German—are key as you maintain relationships with customers, generate reports, and contribute to continuous service improvement.

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