About TCS Hungary:
At TCS Hungary, opportunity meets stability in a vibrant and dynamic work environment. Tata Consultancy Services is one of the world’s fastest-growing technology partners, employing over 600,000 people from 152 nationalities across 55 countries. Since our establishment in 2001 in Budapest, we’ve been committed to delivering exceptional services through the power of digital technology.
What You Will Do:
- Provide technical support for hardware, software, and applications via phone, email, chat, and web using remote tools
- Diagnose, resolve, and document incidents in the ITSM system (English), supporting users in other languages when required
- Manage ticket lifecycle: follow up, escalate unresolved issues, and handle complex or high‑priority cases
- Act as a customer‑facing escalation point and coordinate with internal and customer teams during outages
- Ensure clear, high‑quality ticket documentation to enable effective handover to L2 teams
- Monitor inbound channels and analyze ticket and performance reports to support SLA adherence
- Support, coach, and train Service Desk Analysts; deliver technical and process trainings
- Create, maintain, and improve knowledge base articles, best practices, and training materials
- Ensure compliance with quality standards, policies, and procedures, driving continuous service improvement
What Do We Offer:
- Market-leading private healthcare package
- Attractive cafeteria package based on your choice
- Hybrid working opportunity
- Office gym and in-house sport clubs
- Opportunities to grow through diverse roles and career paths
- Special discounts offered by our partners
- Access to world-class external learning platforms: Udemy, Oreilly, etc.
- Extensive in-house self-development opportunities
What You Will Bring:
- Minimum 2 years of experience in IT customer service or service desk support
- Fluent English and French
- Solid working knowledge of Windows operating systems and common troubleshooting tools
- Good understanding of Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Working knowledge of networking concepts, IT security, and telephony systems
- Experience with ITSM tools, including advanced incident and ticket management
- ITIL Foundation knowledge (certification is a plus)
- High school diploma required; college/university degree preferred
About Your Contract:
- 40 hours/week
- Type: full time, indefinite.
- Legal requirements: You need to be currently eligible to work in Hungary.
Join our diverse, collaborative workplace where your growth matters
About Your Application:
Please include only information in your CV that is directly relevant to the role you are applying for. Our recruitment team will carefully review all applications and contact only those candidates whose profiles best match the current requirements.
Our data protection policy is as follows: hungarycareer.tcsapps.com/privacy-notice/
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