Customer Care Specialist

1 month ago


Budapest, Hungary Cpl Full time

Customer Care Specialist


We are looking for Customer Care Specialists based in Budapest, Hungary, who will be responsible for ensuring customer satisfaction and building long-term relationships with clients.


The job:

  • Provide timely and efficient customer support and advice via phone, email, and live chat
  • Troubleshoot customer issues and provide solutions
  • Investigate and escalate complex customer issues
  • Keep accurate records of customer interactions and transactions and document customer interactions in the company CRM system
  • Manage end to end all contacts logged, providing regular updates to customers on ticket status
  • Invoke Escalation Procedures within defined time frames
  • Work to achieve individual and team goals


Requirements:

  • Experience dealing with customers (face-to-face or call center)
  • Excellent communication skills in English, in terms of writing and speaking with customers
  • Must be eligible to work in Hungary (working visa or EU passport to live and work in Hungary)

Shift: Monday to Sunday, between 8am - 9pm local time, rotational shift pattern

Contract: Permanent, full time

Salary: 515.000 Ft Gross (before tax)



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