Interim HR Operations Leader
21 hours ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
THE OPPORTUNITY
Title: Interim HR Operations Leader (Director) EMEA
Role type: Fixed term contract until June 2025
Global Human Resources
Our mission is to identify, develop, and retain the talent and capabilities we need to drive business performance, and achieve our strategic objectives. We are committed to enabling a successful employee experience from Day One at Iron Mountain and creating a supportive, diverse, creative (and fun) work environment. We’re dedicated to giving employees the HR resources and high level of strategic support they need when they need it, in an integrated, simplified and consistent way across the globe.
Job summary
Iron Mountain is seeking an Interim HR operations professional for the role of HR Operations Leader, EMEA based within the EMEA HR Service Delivery and HR Operations team (HRSD). The HRSD team is based across the region in a virtual hub providing high quality HR and Payroll services to 40 countries.
This role is part of the regional leadership team and is responsible for maintaining effectiveness and efficiency of regional HRO suppliers and associated processes. Oversees the day-to-day relationships with the HRO and manages our vendors for regional payroll, benefits, Workforce Administration, and other suppliers. The role focuses on continuous improvement, maximizing consistency and quality of customer service, through embedding comprehensive standards, and supporting the HR Operations in the region. The role oversees a team of c.18 HR professionals responsible for the delivery of high quality HR operations services across the region.
The role directly manages the vendor performance, monitors case management performance, with an eye towards meeting expected performance indicators, and serves as a point of escalation for the resolution of complex questions and cases. Our HR Operations Lead will employ creative and thoughtful approaches to team communication, building team community, and developing capabilities, and will ensure the team environment is conducive to continuous learning and improvement. Finally, the role will collaborate closely with the HR Generalist Leads, HR Business Partners, COE partners and Business Leaders to understand and plan for support around emerging business needs.
Your role in our mission:
Manages a team with specialized process knowledge in HR functional areas (WFA, CCM, Ad Hoc reporting).
Guides the development and maintenance for HR, manager and employee-facing process documentation related to Payroll, Benefits and WFA.
Sets objectives for the HR Operations team, monitors progress, and holds functional areas accountable to meeting goals.
Liaises with HRO supplier’s governance team (Service Delivery Manager) to resolve specific operational issues, solution, recommend, plan and implement continuous improvement initiatives, and drive operational excellence.
Monitors HRO suppliers' quality of work and process compliance related to regional HRO operations; holds accountable for agreed-upon SLAs; evaluates root cause analysis reports for appropriateness.
Ensures HRO supplier is communicated to and trained on new operational processes and updates to existing operational processes for regional payroll, benefits, and WFA.
Escalates service performance issues to HR Service Delivery Team leadership and/or to the Portfolio Management Office.
Works closely with HRO to understand the "voice of the customer" and explore continuous improvement opportunities; provides recommendations to COE partners for regional payroll, benefits and WFA and global PSP on such opportunities.
Manages regional HR operations team, Payroll Leader and Payroll Leader
Continuous improvement efforts between CoEs and HRO and regional technology suppliers, adhering to IRM and supplier change control processes.
Develops and maintains a strong partnership with the Centers of Expertise (CoE) relative to regional payroll, benefits, WFA, and Ad Hoc reporting to understand operational direction and areas of potential process improvement
Identifies data issue trends through monitoring of metric and audit reporting and works with the HRO through resolution, as applicable.
Oversees the day-to-day interactions with regional payroll, benefit and WFA technology vendors
Actively participates on the Demand Management team to evaluate, disposition, and monitor change and project requests
Troubleshoot production operation issues and manage to resolution, ensuring root cause and future mitigation documented
Valued skills and experience:
Significant experience in HR business process management within a shared service environment required. Desirable in an international shared services environment
Significant experience as an HR Generalists with exposure to Payroll activities is essential
Significant experience managing a team, experience for remote management is desirable
Project management experience is desirable
Excellent communication skills. Proficiency in spoken and written English is a requirement.
Process optimization expertise
Experience with managing vendors/ BPO providers
Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier environment
Working experience managing supplier relationships and holding suppliers accountable for achieving agreed to performance levels
Ability to work effectively across international boundaries and organizations, and to act as a natural connector
Strong business process definition and analysis skills
Ability to organize and lead the entire lifecycle of a project
Ability to work effectively in high-pressure situations that require sound decision making
High degree of comfort with change, with the skill to easily shift priorities to meet business needs
Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills
Chartered CIPD or equivalent Membership is highly desirable
Heavy exposure to HR and/or case management technologies preferred (e.g., Portal technology, case management, HCM, etc.)
Proven team-building capabilities
Discover what awaits you
Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies)
Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role)
Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
#LI-remote
Category: Human Resources
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0078849
-
HR Operations Intern
2 months ago
Budapest, Budapest, Hungary WHC Személyzeti Tanácsadó Kft. Full timePozíció leírása:GE HealthCare is a leading global medical technology and digital solutions innovator. Their purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier...
-
HR Operations Analyst
21 hours ago
Budapest, Hungary Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Head of Payroll Operations
3 months ago
Budapest, Budapest, Hungary Randstad Full timeCégleírás / Organisation/DepartmentWe are looking for a Head of Payroll Operations for our client who provides services in 23 countries across Europe and Asia and it is still significantly growing. Pozíció leírása / Job descriptionOverseeing with the help of 3 team leaders approximately 20 individuals managing payroll for 25 countries globallyGrowing...
-
HR Operations Intern
2 months ago
Budapest, Hungary WHC Személyzeti Tanácsadó Kft. Full timePozíció leírása: GE HealthCare is a leading global medical technology and digital solutions innovator. Their purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier...
-
Head of Payroll Operations
2 months ago
Budapest, Hungary Randstad Hungary Kft Full timeOverseeing with the help of 3 team leaders approximately 20 individuals managing payroll for 25 countries globallyGrowing the Budapest team and refine service delivery to minimize risks and accommodate growthWorking with the external vendor to ensure accurate, timely payments for the global teamResolving issues promptly and proactively improve...
-
Financial Operations Manager
1 week ago
Budapest, Budapest, Hungary Future HR Kft Full timeJob Title: Financial Operations ManagerJob Summary:We are seeking a highly skilled Financial Operations Manager to join our team at Future HR Kft. As a key member of our finance department, you will be responsible for managing the financial operations of our company, ensuring timely and accurate processing of transactions, and providing financial reports to...
-
Head of Payroll Operations
4 weeks ago
Budapest, Budapest, Hungary Randstad Hungary Kft. Full timeWe are looking for a Head of Payroll Operations for our client who provides services in 23 countries across Europe and Asia and it is still significantly growing. Overseeing with the help of 3 team leaders approximately 20 individuals managing payroll for 25 countries globallyGrowing the Budapest team and refine service delivery to minimize risks and...
-
Head of Payroll Operations
1 month ago
Budapest, Hungary Randstad Hungary Kft. Full timeWe are looking for a Head of Payroll Operations for our client who provides services in 23 countries across Europe and Asia and it is still significantly growing. Overseeing with the help of 3 team leaders approximately 20 individuals managing payroll for 25 countries globally Growing the Budapest team and refine service delivery to minimize risks and...
-
Plant Leader
4 weeks ago
Budapest, Budapest, Hungary GE Full timeJob Description SummaryThe executive site leader will provide leadership for the Veresegyház (Budapest) site with over 400 employees. The site is European hub for Aerospace repair with a high technology and product mix ranging from composites to metallics repair. The site leader will provide oversight to the operations as well as to all enabling functions...
-
Head of Payroll Operations
2 months ago
Budapest, Hungary Randstad Full timeCégleÃrás / Organisation/DepartmentWe are looking for a Head of Payroll Operations for our client who provides services in 23 countries across Europe and Asia and it is still significantly growing. PozÃció leÃrása / Job descriptionOverseeing with the help of 3 team leaders approximately 20 individuals managing payroll for 25...
-
Plant Leader
4 weeks ago
Budapest, Hungary GE Full timeJob Description SummaryThe executive site leader will provide leadership for the Veresegyház (Budapest) site with over 400 employees. The site is European hub for Aerospace repair with a high technology and product mix ranging from composites to metallics repair. The site leader will provide oversight to the operations as well as to all enabling functions...
-
HR Analyst I
2 months ago
Budapest, Budapest, Hungary Thermo Fisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition Summary: HR AnalystThe HR Analyst is passionate about delivery of the day-to-day activities of a country within the EMEA Shared Service Centre. They ensure quality of service and operational performance by working within the HRSS detailed processes and working with...
-
HR Manager
2 months ago
Budapest, Hungary HAYS Hungary Kft. Full timeOur partner company's global headquarters in Budapest continues to expand. We are working on building a development centre in Budapest with more than 300 employees to develop the company's various cloud-based SaaS products.We are seeking an experienced and strategic-minded HR Manager. This is a unique opportunity to play a key role in shaping the future of...
-
HR Specialist Eastern Europe
3 months ago
Budapest, Budapest, Hungary Danaher Full timeBe part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...
-
Talent Pool for Entry level HR
4 months ago
Budapest, Hungary AGCO Full timeDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Do you want to join our future team? We are looking to build out our talent community for future requirements. If you would like to join our...
-
HR Manager
1 month ago
Budapest, Budapest, Hungary Randstad Full timeCégleírás / Organisation/DepartmentÜgyfelünk a régió egyik legjelentősebb vendéglátással foglalkozó vállalata, mely több, mint három évtizede nyújtja kiemelkedő szolgáltatását Magyarországon. Részükre keressük munkavállalói megtartásban és szervezetfejlesztésben jártas HR vezetőjüket. Pozíció leírása / Job descriptionaz...
-
HR coordinator
2 months ago
Budapest, Hungary HAYS Hungary Kft. Full timeHR Coordinator with ENGLISHOur multinational partner, who is a leader in IT-related solutions, is looking for talented professionals to join its growing project.If you have gained some experience in HR, then this is the perfect opportunity for you!The job Supporting the on-boarding process (responsible for joining administration: personal data and records,...
-
Team Leader
1 month ago
Budapest, Budapest, Hungary Randstad Full timeCégleírás / Organisation/Department Our prestigious partner, a market leader of pet supplies is looking for a new Customer Service Team Leader to Pécs. They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do. Their priority is...
-
HR Travel
2 days ago
Budapest, Budapest, Hungary Randstad Hungary Kft. Full timeOur international FMCG Partner is looking for a new colleague for the HR Travel & Expense Report Specialist role in Hungary. The HR Travel & Expense Report Specialist for Hungary is responsible for validating the expense reports submitted by the Hungarian employees going on business trips. The validation process includes the following steps:" Full invoice...
-
HR Manager
4 weeks ago
Budapest, Budapest, Hungary Randstad Full timeCégleírás / Organisation/DepartmentÜgyfelünk a régió egyik legjelentősebb vendéglátással foglalkozó vállalata, mely több, mint három évtizede nyújtja kiemelkedő szolgáltatását Magyarországon. Részükre keressük munkavállalói megtartásban és szervezetfejlesztésben jártas HR vezetőjüket. Pozíció leírása / Job descriptionaz...