Customer Service Team Leader
4 weeks ago
Our prestigious partner, Fressnapf International Business Services is looking for new colleagues to join their team.
Introduction
We are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why we look for competent, animal-loving doers who think like we do. Our culture is our real USP â our priority at Fressnapf is our community and our people.
Adventurous risk takers, pioneers of business processes with an appetite for initiative and success â you are welcome to unleash your unique potential at FIBS. Thanks to our boutique set-up, your contribution to our mission will never get unnoticed. Beyond, we do support your growth â let it be via foresight international projects or personal development.
Do you like our approach? Do you think and feel the same way? We are looking for travel companionsPozÃció leÃrÃsa / Job description
As the Customer Service Team Leader, you will be responsible for leading and managing a team of customer service representatives. You will be expected to have leadership experience in customer support organizations, preferably in a B2C environment. You will be responsible for organizing daily operations, including shifts, work plans, activities, and other related tasks. You will also be expected to have strong problem-solving skills with a structured mindset, process affinity, and the ability to optimize processes in the sense of focusing on operational excellence. You should be able to transform data into actions and have solid German and English language skills.Â
What to expect
Lead and manage a team of customer service representatives (around 10 FTE)Â
Develop and maintain professional relationships with customers and team members.Â
Coach and mentor team members to improve their performance and achieve their goals.Â
Organize daily operations, including shifts, work plans, activities, and other related tasks.Â
Use problem-solving skills to address customer issues and provide effective solutions.Â
Analyze data and use it to improve team performance and customer satisfaction.Â
Optimize processes to improve operational excellence and efficiency.Â
Collaborate with other departments to ensure a seamless customer experienceElvÃrÃsok / Requirements
What convinces us
Extensive knowledge in the field of Customer Service with confident people management skills, and fluent German and English.Â
Â
2-3 years of leadership experience in a customer support organization (preferably in a B2C environment)Â
Advanced level German and English language knowledgeÂ
Good communication and interpersonal skills.Â
Coaching/mentoring ability and empathic attitude Â
Strong problem-solving skills with a structured mindset.Â
Bringing ideas and development plans proactively Â
Process affinity and the ability to optimize them (focusing on operational excellence)Â
Ability to transform data into actions. Amit kÃnÃlunk / Offer
What we offer you
The love of animals is our Fressnapf DNA â if you have a dog, you can bring him/her to work with youUnique corporate culture â with us you will experience openness, transparency and appreciation in an innovative, dynamic environment â because we love what we doHere you can be YOU, the âyouâ culture will be used across entire company and across all hierarchical levelsAn extremely successful business model in combination with permanent expansion and high growth, even in uncertain timesWork-life balance and flexible working hours â with us you have the opportunity use the advantages of mobile workingBecause you deserve it â Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, are a matter of course for usStay connected â Cohesion is very important to us: with the employee app or digitalWe Care â The well-being of our employees is important to usYour development is important to us â we support you with a wide range of learning opportunitiesKapcsolattartó / InformationÂ
Â
tapasztalat
3-5 év / 3-5 years
készségek
Customer Servicecoachingleader of 0-10 peoplecustomer careszakmai ismeretek
BSc / BA degreeBSc / BA diplomaszükséges végzettség
FÅiskolai, egyetemi végzettség / University
-
Customer Service Agent
4 weeks ago
Budapest, Budapest, Hungary Randstad Full timeCégleírás / Organisation/Department Our prestigious partner, a market leader of pet supplies is looking for motivated and customer-oriented individuals to join their Customer Service Team at the newly established Business Service Center.They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why...
-
Warranty Team Leader
4 weeks ago
Budapest, Hungary MSX INTERNATIONAL Full timeAre you interested in automotive aftersales? Are you looking for an opportunity to have real-life impact on a team? Would you describe yourself as someone who is energetic, diligent and great communicator? If you have recognized yourself, then this might be an opportunity for You! MSX is looking for a Warranty Team Leader who could join our...
-
Customer Service Agent
4 weeks ago
Budapest, Hungary Randstad Full timeCégleÃrás / Organisation/Department  Our prestigious partner, a market leader of pet supplies is looking for motivated and customer-oriented individuals to join their Customer Service Team at the newly established Business Service Center.They are animal lover professionals who are passionate about smooth processes and progressive solutions....
-
Customer Service Representative
4 weeks ago
Budapest, Hungary Bio-Rad Laboratories, Inc. Full timeCustomer Service Representative – Customer Relationship Management - French Speaking Are you ready to take the next step in your career and be a driving force behind our sales success? Join us as a Customer Support Specialist, where you'll play an essential role in our thriving sales organization. Your commitment to exceptional customer care and...
-
Customer Service Representative
4 weeks ago
Budapest, Hungary Bio-Rad Laboratories, Inc. Full timeCustomer Service Representative – Customer Relationship Management - Spanish Speaking Are you ready to take the next step in your career and be a driving force behind our sales success? Join us as a Customer Support Specialist, where you'll play an essential role in our thriving sales organization. Your commitment to exceptional customer care and...
-
Customer Service Executive
3 weeks ago
Budapest, Budapest, Hungary Cpl Full timeHungary for a new adventure? How about Budapest?My client, a massive international airline, is looking for a number of Customer Service Executives to work from their office in BudapestThis is a language role so I will be looking to speak with multilingual professionals with analytical and investigative skills, top notch customer service and a sense of...
-
Customer Service Representative
4 weeks ago
Budapest, Hungary Bio-Rad Laboratories, Inc. Full timeIn order to support Bio-Rad and our successful future growth we are seeking a highly motivated and experienced individual to join our Customer Service team in Budapest. The successful candidate will have the opportunity to make significant contribution within our dynamic and growing international team. How You’ll Make an Impact: Ensure the following...
-
Customer service specialist
3 days ago
Budapest, Hungary DNV Business Assurance Magyarország Kft. Full timeWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.As a trusted voice for many of the world’s most successful organizations, we use our...
-
Customer Service Agent at Fressnapf
4 weeks ago
Budapest, Budapest, Hungary Randstad Full timeCégleírás / Organisation/Department Our prestigious partner, Fressnapf International Business Services is looking for new colleagues to join their team.IntroductionWe are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why we look for competent, animal-loving doers who think like we do. Our culture is...
-
Customer Service Representative
4 weeks ago
Budapest, Hungary Bio-Rad Laboratories, Inc. Full timeCustomer Service Representative – Channel Partner Overview: In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and make sure their order processed with...
-
Customer Service Representative
4 weeks ago
Budapest, Hungary Bio-Rad Laboratories, Inc. Full timeCustomer Service Representative – Order Management - Spanish speaking Are you ready to take charge of your career and contribute to a dynamic sales team? Join us as an Order Management Specialist, where you'll play a crucial role in driving business success within an established commercial framework. Your focus on ensuring accurate order processing and...
-
Analyst Team Trainee
4 weeks ago
Budapest, Hungary Boston Consulting Group Full timeWHAT YOU'LL DOWork with case teams on research tasks and deliver original analysis and insights, primarily regarding Hungarian and Southeast European markets.Provide thought partnership and expert source know-how to case & topic/sector teams.Share topic/sector insights and points of view more broadly within the firm.Contribute to BCG's growing knowledge...
-
Analyst Team Trainee
3 weeks ago
Budapest, Hungary Boston Consulting Group Full timeWHAT YOU'LL DOWork with case teams on research tasks and deliver original analysis and insights, primarily regarding Hungarian and Southeast European markets.Provide thought partnership and expert source know-how to case & topic/sector teams.Share topic/sector insights and points of view more broadly within the firm.Contribute to BCG's growing knowledge...
-
Field Service Engineer
4 weeks ago
Budapest, Budapest, Hungary Danaher Full timeWondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...
-
Customer Service Agent at Fressnapf
4 weeks ago
Budapest, Hungary Randstad Full timeCégleÃrás / Organisation/Department Our prestigious partner, Fressnapf International Business Services is looking for new colleagues to join their team.IntroductionWe are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why we look for competent, animal-loving doers who think like we do. Our...
-
Field Service Engineer
4 weeks ago
Budapest, Hungary Danaher Full timeWondering whatâs within Beckman Coulter Diagnostics? Take a closer look.At first glance, youâll see that for more than 80 years weâve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Weâre building a culture that...
-
Field Service Engineer
4 weeks ago
Budapest, Hungary Danaher Full timeWondering whatâs within Beckman Coulter Diagnostics? Take a closer look.At first glance, youâll see that for more than 80 years weâve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Weâre building a culture that...
-
Customer Success Specialist
4 weeks ago
Budapest, Hungary en.antal.pl Full timeCustomer Success Specialist Our partner creates makes modern professional geodetic equipment for highly accurate measurements. Their devices are used worldwide for surveying, to create maps and digital terrain models, for archaeological excavations and scientific research. Not only do they develop hardware and software, they also constantly communicate with...
-
Customer Support Executive
2 weeks ago
Budapest, Budapest, Hungary Cpl Full timeContract: PermanentWorking Hours: Full-timeJoin the Skies of Success as a Customer Support Executive at CovalenAre you ready to soar to new heights in your career? Do you have a passion for delivering exceptional customer service? If you're looking for an opportunity to join a renowned airline and be part of a dynamic team, look no furtherCovalen is working...
-
Service Delivery Manager
3 weeks ago
Budapest, Hungary Black Cell Magyarország Kft Full timeMinimum of 3 years relevant working experience as an IT / Information Security / IT Security service delivery managerFluent in English (both written and oral C1 or higher)Project management skills, ability to manageProven track record in contract management and negotiationKnowledgeable of quality management methodsStrong communication and presentation skills...