Customer Service Executive

3 weeks ago


Budapest, Budapest, Hungary Cpl Full time

Hungary for a new adventure?

How about Budapest?

My client, a massive international airline, is looking for a number of Customer Service Executives to work from their office in Budapest

This is a language role so I will be looking to speak with multilingual professionals with analytical and investigative skills, top notch customer service and a sense of adventure.

Languages required: Italian, Portuguese, English, French, German, Spanish, Polish

This is a wonderful opportunity to spread your wings, work with an internationally renowned company and gain invaluable training.

The Role:


• Provide timely and efficient customer support and advice via phone, email, and live chat


• Troubleshoot customer issues and provide solutions, escalate if needed within defined timeframes.


• Maintain up-to-date knowledge of company products and services (e.g. transport links)


• Keep accurate records of customer interactions and transactions and document customer interactions in the company CRM system


• Follow up with customers after service is provided


• Protect confidential and sensitive information and materials


• Observe strict compliance to licensing, copyright and trademark legislation.


• Proactively contribute to the achievement of service desk SLA's.

Skills & Competencies:


• Excellent communication skills in English language and/or required supported language, both in terms of writing and speaking with customers


• Multi-tasking skills, good time management & problem solving skills


• Customer-orientated, proactive approach


• Flexibility in adapting to changing requirements


• Willing to work variable shift patterns in a multinational team


• Technical skill with Windows OS Platforms: Microsoft Office Suite, including Outlook.


• Knowledge of Local Area Networking


• Knowledge of other operating systems, including iOS, iPAD, iPhone and MAC OSX would be an advantage.

Other bits:


• Ideally, previous relevant experience in customer service or technical support


• Experienced or open for working internationally, with different cultures


• Preferably, having a technical attitude and a basic understanding of hardware, software, and different operating systems


• Previous contact center experience is desirable, but not essential

If this has piqued your interest, please get in touch

#LI-SS42 #BUDAPEST #LANGUAGE-ROLES



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