Associate Solution Support Engineer

1 month ago


Budapest, Hungary SAP Full time

We help the world run better

 

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

SAP SuccessFactors Employee Central is a comprehensive, cloud-based human resource management system (HRMS) that covers everything from payroll to employee engagement. It provides a solid foundation for global HR management, capitalizing on integrated data from diverse locations. The platform helps businesses automate core HR processes, track employee lifecycle activities, manage compliance, and deliver meaningful business insights.

 

We support our customer on the following areas:

 

• HR Transactions including changes and transfers • New Hires • Contingent Workforce Support • Position Management • Global Benefits • Apprentice Management • Time Off • Reporting, Compliance and Auditing

 

What you'll do:

 

·        Analyze the incident, research solutions and provide solid answers easily understood by customers   

·        Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels  

·        Document solutions to known issues and consulting questions   

·        Develop technical solutions to be posted to both internal and external knowledge base   

·        Liaising with Engineering, Product Management & Operations organizations to resolve bugs and missing product functionality for future releases   

·        Document issues in a CRM system and defects in our engineering tracking system   

 

What you bring:

 

·        Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or related field like Engineering or Economics 

·        Fluency in English to a business standard 

·        Familiarity with general IT concepts, business terms and processes  

·        Excellent analytical and problem-solving skills 

·        Ready for continuous learning and improvement 

·        Strong communication skills 

·        Self-organized with focus on quality  

 

Meet your team:

 

Are you passionate about helping our customers execute faster and smarter business results? Do you enjoy being a part of an innovative, fast paced and fun team environment? Do you have excellent communication skills with a business/IT qualification? Join our SuccessFactors Product Support team.  

 

We are currently looking for a new colleague to join our SuccessFactors support team at the Global Support Center in Budapest. In this role you will assist our customers by troubleshooting issues and providing solutions for reported incidents. It combines post go‐live customer support and system administration.

 

 

We build breakthroughs together

 

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389459  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 



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