Application Support Engineer
3 weeks ago
Your new company
Our partner has more than 40 years of research and development in the field of lottery systems made the company a worldwide leading supplier of lottery products.
If you want to operate and support enterprise grade IT system; have hands-on experience on various technology areas; support customers, functional business units and software engineers, this role is for you
Your new role
Provide lottery software application operation and support for customers
Troubleshoot application issues and outages
Provide support on complex tasks
Track and ensure the continuity of issue resolution and other tasks
Handle, register, follow up and resolve incoming service request and incidents
Execute recurring daily operational tasks
Monitor lottery system components and events
Constant communication and support to other involved resolver units and partners
Participate in calls in case of outage
Provide 24/7 standby support
Create reports
What you'll need to succeed
You have higher degree on relevant field (IT / Telecommunications) plus 1-2 years' relevant experience/OR if You have 5+ years relevant experience, higher degree is only advantage
You have experience of operation and support of complex IT applications and systems
You have basic knowledge of Linux and Windows systems
You have basic knowledge of SQL and scripting
You have previous experience in working according to ITIL based processes and functions
You would like to use your excellent English on a daily basis
You have willingness to travel (1-2 x a year)
You have willingness to work outside normal business hours
You have willingness to provide standby support
You have careful work style and durability
You have high quality and responsibility in own work
You work well under pressure and you are a team player
What you'll get in return
Competitive payment package (13. and 14. months salaries)
Cafeteria and Health insurance
Mentoring Program, Trainings
Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
Indoor bike and motorcycle storage
Team buildings
Excellent working atmosphere
Open company culture
Economically stable and growing enterprise
Non-conventional domain: lottery and sports games
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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